Thanks for an excellent short break

By Megan Tapper Helen Barber blogger on beach

At Bluestone we love to hear feedback from our valued guests. Below, Helen Barber, who recently stayed with her young daughter, describes how much she enjoyed her break and was especially impressed by our hardworking staff.

“I would just like to thank the staff at Bluestone for their marvellous customer service during my recent stay; my first ever trip on my own with my baby daughter.

The lady who took my booking was very reassuring about me coming on my own as a single mother with a nearly 4-month-old and using the creche service.

At the gates on arrival I was concerned to learn I couldn't park right up to the Studio apartment, which would have made unloading difficult on my own. However, three members of staff came to my aid to help with the pram and all my bags. They were friendly and extremely helpful - it was an excellent welcome which put me at ease!

Staff in the creche instilled me with confidence about leaving my daughter for the first time. The staff members at The Blue Lagoon were helpful, courteous and jovial when I was asking about the different slides. On Tuesday morning I was running a little late and managed to flag down the land train, the driver was very kind.

On departure, a member of security staff came to help with my bags. When I told her I'd gone for an excellent jog around the woodland, she described further routes I could take if returning as well as some interesting local knowledge about Pembrokeshire’s beaches. Meeting such genuinely nice members of staff makes me want to come back on holiday here again with my daughter!

As a chartered landscape architect, I have to say that the natural environment was excellent at Bluestone. The woodland, ground flora and mature oaks are extremely special and I was impressed with how the development had been designed.

I think there could have been a little more interpretation of wildlife and habitats for guests - especially for the adults. Some mature oaks are showing signs of slight decline following construction work and some sections of path in the woodland could do with a boardwalk to protect the tree roots. If coming again, I would be happy to meet with any groundstaff to discuss if my expertise was wanted.

What really made this trip was the excellent customer service of genuine staff members and the quality of the natural environment.

Thanks for an excellent trip!”

Helen Barber

Categories:Blog, Guest Reviews

Share this page