Accommodation FAQ's
Can I choose which lodge I stay in?
A preference fee can be paid in advance. This is £75 for a lakeside lodge, £50 for anywhere else on the park.
Do I need to bring my own linen and towels?
Linen and towels are provided in your accommodation, but any additional linen items you may require will be provided at a supplemental charge. To pre book additional towel packs please log in to your booking online, simply click on my booking (top right) and supply your confirmation number and email address. You will then be able to add items to your booking.
Are towels and linen replenished during my stay?
Your accommodation will have fresh towels and linen at the beginning of your stay. You can replenish these for a small fee during your stay. Handy tip – Don’t forget to bring your beach towels!
Are toiletries provided in my accommodation?
One toilet roll per accommodation is provided, but more can be purchased from Newton Stores in the Village.
Are cots and high chairs provided in my accommodation?
All lodges and cottages are equipped with a high chair and travel cot. If you require more than one high chair or travel cot please inform reservations when making your booking. A charge will apply for an extra cot booked.(These are not provided as standard in our studio apartments)
Do you provide cleaning equipment for the accommodation?
You are provided with a starter pack which includes two dishwasher tablets, washing up liquid, dish towel, dish cloth, scourer and one additional bin bag for each bin.
Do you provide a starter pack of basics such as tea and coffee in the accommodation?
As Bluestone is a self-catering facility no food is provided however you can purchase an emergency starter pack on Arrival for only £9.00. The emergency pack contains milk, orange juice, tea, coffee, sugar and cereal.
When I stay in Hotels, I can charge to my room, can I charge to my accommodation at Bluestone?
Yes, you can. Following a successful trial this autumn, we are pleased to announce that you can charge
almost any purchase on resort including Food & Beverage, Activities, Spa, Bike & Buggy Hire and Retail.
How can I charge to my accommodation?
When you arrive at Bluestone and are checking in you will be asked if you would like to charge to your accommodation, If you say yes, then simply read and sign the disclaimer and follow the instructions provided.
Please note that the use of this facility requires us to have up to date credit / debit card details and to pre authorise your card, this will reduce the amount of credit that may be available to you.
Is there WiFI internet access in the accommodation?
All lodges have individual WiFi devices which should provide a very strong signal throughout every lodge. This is a complimentary service to provide basic internet browsing. Although this is a reliable connection, being a free shared connection we can’t guarantee any levels of service, availability, quality or bandwidth etc. High bandwidth applications such as video, movie, downloads etc are restricted to maintain the overall quality of the service. We always ensure at least 80% of the total bandwidth is available for HTTP web browsing.
*Wi-Fi isnt available in our cottages or studios as standard but wired access can be obtained with an ethernet cable, these are for sale in Newton Stores. The Village does have WiFi at locations around the village centre.
Do you have TVs in lodges?
All of our accommodation types have a TV, DVD and Freeview player.
Do you provide hair dryers in the lodges?
No, hair dryers can be hired from Guest Services upon arrival. Hair dryers are subject to availability so it is advisable to bring your own. Please note a £10 deposit is required.
Are your lodges for sale?
No, we are a short break destination offering 3, 4 and 7 night stays starting on a Monday or a Friday,
or one-night stays in our studio apartments.
Can we bring a put-me-up/blow up bed?
We have accommodation to suit couples, families or groups of up to eight people, so we have plenty
of options to suit different groups without the need of an extra put-up bed.
Can we add an extra day to our stay?
Once you have arrived at Bluestone, it is sometimes possible to add an extra day to your stay. However,
this is only available during quieter periods and cannot be booked prior to your arrival.
Do you allow pets in your accommodation?
We are sorry but we have a no pets policy at Bluestone (except assistance dogs), however,
we can give you details of some local boarding kennels should you wish to bring your dog on your holiday.