Accommodation FAQ's
Can I choose which lodge I stay in?
All lodges are allocated on arrival however a preference fee can be paid in advance. This is £75 for a lakeside lodge, £50 for anywhere else on the park.
We also offer Executive and Privilege options when booking your accommodation, just add either option to your booking after you have chosen your accommodation or log into my booking to add to your existing booking.
Do I need to bring my own linen and towels?
Linen and towels are provided in your accommodation, but any additional linen items you may require will be provided at a supplemental charge. To pre book additional towel packs please log in to your booking online, simply click on my booking (top right) and supply your confirmation number and email address. You will then be able to add items to your booking.
Are towels and linen replenished during my stay?
Your accommodation will have fresh towels and linen at the beginning of your stay. You can replenish these for a small fee during your stay. Handy tip – Don’t forget to bring your beach towels!
Are toiletries provided in my accommodation?
Essential toiletries are provided in your accommodation (limited to one toilet roll per accommodation), but more can be purchased from Newton Stores in the Village.
Are cots and high chairs provided in my accommodation?
Children’s cots and high chairs are available on a pre-booking request. Please inform reservations when making your booking. A charge will apply for each cot booked.
Do you provide cleaning equipment for the accommodation?
You are provided with a starter pack which includes two dishwasher tablets, washing up liquid, dish towel, dish cloth, scourer and one additional bin bag for each bin.
Do you provide a starter pack of basics such as tea and coffee in the accommodation?
As Bluestone is a self-catering facility no food is provided however you can purchase an emergency starter pack on Arrival for only £9.00. The emergency pack contains milk, orange juice, tea, coffee, sugar and cereal.
When I stay in Hotels, I can charge to my room, can I charge to my accommodation at Bluestone?
Yes, you can. Following a successful trial this autumn, we are pleased to announce that you can charge
almost any purchase on resort including Food & Beverage, Activities, Spa, Bike & Buggy Hire and Retail.
How can I charge to my accommodation?
When you arrive at Bluestone and are checking in you will be asked if you would like to charge to your accommodation, If you say yes, then simply read and sign the disclaimer and follow the instructions provided.
Please note that the use of this facility requires us to have up to date credit / debit card details and to pre authorise your card, this will reduce the amount of credit that may be available to you.
Is there WiFI internet access in the accommodation?
Bluestone are delighted to announce the availability, for a trial period, of complimentary WiFi in every lodge*. This will allow you to use your WiFi enabled device anywhere in the lodge. All you have to do is select “BluestoneWiFiTrial” from the list of available Access Points on your WiFi device and clicking connect.
If you don't have Wifi enabled devices you can still access the internet through an Ethernet cable. You can purchase Ethernet cables on-site for a small fee or alternatively you are welcome to bring your own.
*Lodges do not include cottages or studios. But WiFi is available at locations around the village centre.
Do you have TVs in lodges?
All of our accommodation types have a TV, DVD and Freeview player.
Do you provide hair dryers in the lodges?
No, hair dryers can be hired from Guest Services upon arrival. Hair dryers are subject to availability so it is advisable to bring your own. Please note a £10 deposit is required.
Are your lodges for sale?
No, we are a short break destination offering 3, 4 and 7 night stays starting on a Monday or a Friday,
or one-night stays in our studio apartments.
Can we bring a put-me-up/blow up bed?
We have accommodation to suit couples, families or groups of up to eight people, so we have plenty
of options to suit different groups without the need of an extra put-up bed.
Can we add an extra day to our stay?
Once you have arrived at Bluestone, it is sometimes possible to add an extra day to your stay. However,
this is only available during quieter periods and cannot be booked prior to your arrival.
Do you allow pets in your accommodation?
We are sorry but we have a no pets policy at Bluestone (except assistance dogs), however,
we can give you details of some local boarding kennels should you wish to bring your dog on your holiday.