Booking your break - FAQ's
How do I book a holiday with you?
You can book a holiday online with us by visiting our booking and availability pages or by calling the reservations team on 01834 862400 , they are open open from 10am to 6pm Monday to Friday.
Who should I contact if there’s an error when I’m making my booking on the website?
Our Reservations Team will be happy to help you complete your booking. Please call them on 01834 862400 , they are open open from 10am to 6pm Monday to Friday.
What's included in the price of my holiday?
The price of a Bluestone break includes accommodation, unlimited entry to the Blue Lagoon water park and access to the Bluestone village. The village features the Tafarn pub, three restaurants, a selection of shops, and The Well Spa. There is, however, a separate entry charge for The Well.
Can we book a break that starts on a day other than Monday or Friday?
With the exception of the one-night stays in the studio apartments, our arrival days are Friday and Monday.
If you wish to arrive on any other day, this is possible, but your stay would be charged as starting the
preceding arrival day.
When is the Bluestone sales office open
Our team of reservation consultants are ready to help with any query you may have, open from 10am to 6pm Monday to Friday. Just call on 01834 862400 to speak with one of our sales consultants.
Can I choose which lodge I stay in?
All lodges are allocated on arrival however a preference fee can be paid in advance. This is £75 for a lakeside
lodge, £50 for anywhere else on the park.
What are your booking term and conditions?
Please download our full booking terms and conditions. Located in the right hand menu under downloads.