General Enquiries - FAQ's
When is the Bluestone sales office open
Our team of reservation consultants are ready to help with any query you may have,
open from 9am to 6pm Monday to Friday and 9am - 5pm on Saturdays - we are closed on Sundays.
Try our "Live Chat" facility, email us on email@example.com or just call on 01834 862400 to speak with one of our sales consultants.
What do you class as an infant?
For the booking process, an infant is classed as a child that would sleep in a cot.
What time can we check in?
You can arrive from 11am onwards on the day of your arrival and use all of the facilities that Bluestone has to offer. Access to your accommodation will be at 4.30pm. On your departure day check out is at 10am, however, you can stay onsite until 3pm using Bluestone's facilities.
We do offer an early 1 pm check-in option for an additional cost as part of our Privilege and Executive options.
Can we book a break that starts on a day other than Monday or Friday?
With the exception of the one-night stays in the studio apartments, our arrival days are Friday and Monday.
If you wish to arrive on any other day, this is possible, but your stay would be charged as starting the
preceding arrival day.
What's included in the price?
The price of a Bluestone break includes accommodation, unlimited entry to the Blue Lagoon water park, Indoor Adventure Centre and access to the Bluestone village. The village features the Tafarn pub, three restaurants, a selection of shops, and The Well Spa. There is, however, a separate entry charge for The Well.
Can I choose which lodge I stay in?
All lodges are allocated on arrival however a preference fee can be paid in advance. This is £75 for a lakeside
lodge, £50 for anywhere else on the park. Please contact our team of reservation consultants on 01834 862400 to arrange preference.
How close is the nearest beach?
We are within approximately 10 miles of Tenby's beaches.
What should we bring with us?
For a full list of what to bring with you to Bluestone, please visit the what to bring webpage
Can we bring our own bicycles?
You are more than welcome to bring your own bicycles, but please make sure they are kept secure,
as Bluestone is not liable for any loss or theft of personal property.
Do you have laundry facilities on site?
Our lodges do not have washing machines, and we do not have a laundrette on site. However,
we are able to offer a laundry service with a 48 hour turn around at an additional cost.
Can we bring a put-me-up/blow up bed?
We have accommodation to suit couples, families or groups of up to eight people, so we have plenty
of options to suit different groups without the need of an extra put-up bed.
Can we add an extra day to our stay?
Once you have arrived at Bluestone, it is sometimes possible to add an extra day to your stay. However,
this is only available during quieter periods and cannot be booked prior to your arrival.
Can I bring my pet?
We are sorry but we have a no pets policy at Bluestone (except assistance dogs), however,
we can give you details of some local boarding kennels should you wish to bring your dog on your holiday.
Can we bring a caravan?
No, we do not allow caravans or tents on site. However, if you are staying at Bluestone in our accommodation
as part of a touring holiday, you are welcome to leave your touring caravan in the long-stay car park.
Who should I contact if I leave any property behind after staying at Bluestone?
Please call 01834 869 900. They will be able to deal with any reports of lost property.
What are your booking term and conditions?
Please download our full booking terms and conditions. Located in the right hand menu under downloads.
Are we able to check out early?
Please report to the main Arrivals Lodge/Security Office if you require a early departure