On Arrival - FAQ's
What time can I arrive at Bluestone?
You can arrive from 11am onwards on the day of your arrival and use all of the facilities that Bluestone has to offer. Our arrivals lodge is open 24 hours a day, so don't worry if you can't arrive until the evening.
What happens when I arrive?
You’ll arrive at our arrivals lodge where our staff will check you in, give you your car security pass, card to your accommodation and a map.
What time will I be able to get into my villa, lodge or apartment?
Access to your accommodation will be at 4.30pm. On your departure day check out is at 10am, however, you can stay onsite until 3pm using Bluestone's facilities.
You may take your vehicle to your accommodation to unload it, but it must be returned to the long-stay car park immediately afterwards. In the interests of health and safety and general customer welfare we actively enforce this requirement.
What documentation do I need to bring before arriving.
1. Covering letters that detail your booking references and directions to the Park.
2. Booking confirmations for any pre-bookings (e.g. activities booked.) You may not receive these until your arrival but most should be found on your original booking(s).
3. If you have pre-booked a buggy, you must provide a full and valid UK driving licence and in date photo card, this must be made available on collection of your buggy.