Packaged Rates and Claims
The Best Rate Guarantee does not apply to packaged rates. Packaged rates include; (a) accommodation sold as part of a travel package, where Bluestone does not provide the extra service. Extra services include but are not limited to accommodation plus airfares, ferries, car rental or cruises, and (b) accommodation sold with value added amenities, including, but not limited to, free breakfast, Spa Thermal Rooms entry etc.
A claim must be submitted with 72 hours of seeing the lower rate by emailing firstname.lastname@example.org with your confirmation number and the new lower price you have seen along with a link to where you have seen the price.
The Best Rate Guarantee does not apply to existing reservations booked through a competing accommodation provider. If a reservation is booked through a competing room provider, Bluestone is not responsible for any fees associated with the cancellation of that reservation.
Bluestone reserve the right to deny a claim if it cannot independently verify the availability of the competitor rate at the time it processes the claim.
You agree that by submitting a claim you agree to these terms and conditions.
Upon validation of your claim, the Customer Service Representative will send an email or other communication to you that will show you the new rate you have been charged and will email you to confirm the refund of the difference between your original rate and the new lower rate.
If you have not received a confirmation from the Customer Service Department within 72 hours of submitting a claim, you may contact a Customer Service Representative by email or phone to check the status of your claim