Arrival and Departures Guide

We want your arrival and departure day to be as easy as possible, so to help you make it a hassle free experience, here's our guide on checking in and leaving Bluestone Resort.

Arrival Day

Checking In  

When you first arrive on resort, please follow the signs to the arrivals lodge where from 11am on wards, our team will be happy to check you in for your holiday. There, staff will give you keys, maps and information about your accommodation location and provide any other answers you have about your break. Once you are all checked-in, you are welcome to park in the long-stay car park and enter the resort to enjoy the activities and entertainment available or, you are free to head off and explore Pembrokeshire – it’s all up to you! 

arrivals lodge 2

Enjoying Your First Day 

Guests are welcome to enjoy everything on resort from 11am on arrival day. From the Long Stay car park, the Blue Lagoon waterpark and the Adventure Centre with soft play fun is around a ten-minute walk. Or you could head to the village where you will find restaurants, shops and an outside play area. Guests are also welcome to leave the resort, but please remember you will have to queue up again at the arrivals lodge to get back in the Long Stay car park on your return. 

child at Bluestone

Entry To Your Accommodation 

Depending on what accommodation type you’ve booked, you will either be allowed access to your lodge after 3pm or 4:30pm. If you’re not sure, the team at the Arrivals Lodge will let you know. 

Cars On Resort 

Guest cars are not allowed on resort at any other time apart from when guests are arriving and departing. Any cars you do see on resort have either been given special permission or are staff vehicles. After your arrival time has passed, you can drive up to the barrier at any time and gain access to the resort. You will then have an hour window to drive to your assigned lodge and unpack your belongings.  

Once this has been completed, your car should be returned to the long stay car park until departure day. Don’t panic if you’re arriving a little later, the Arrivals Lodge is staffed 24-hours a day and a friendly face will always be there to check you in. 

golf buggies

Picking Up Your Buggy 

You can collect your pre-booked golf buggy on arrival day between 2pm and 7pm and not only is it a fun way to get around – it means you’re quickly accustomed with the layout of the resort. Bike and Buggy Hire is positioned next to the entrance barrier, close to the long stay car park, so it’s easy to pick up your buggy shortly after arrival - remember to bring your driving licence with you!

Departure Day 

Checking Out 

On departure day guests are expected to vacate their accommodation by 10am, but are welcome to stay on resort until 3pm. You can collect your car at any point in the morning before 10am and drive onto resort to pack up your belongings. 

The barrier is permanently raised from 7am, but if you need to leave earlier simply drive up towards the barrier and security will lift it for you. 

Returning Your Buggy 

If you have rented a golf buggy during your break, it will need returning on departure day by 10:30am. 

Bike and Buggy Hire opens from 8am on departure day, so there’s plenty of time to drop it off with our team before you leave. If you are leaving before 8am, please park the golf buggy in a safe position outside of the hire building and away from the main road. If there are any problems, please contact the 24-hour security team at the Arrivals Lodge who will be happy to assist. 

toddler excited outside of lodge

Returning Your Accommodation Key 

When leaving resort please drop your accommodation key in the box provided at the arrivals lodge exit barrier. Stay On Resort Like arrivals day, guests are welcome to leave their car in the long stay car park after vacating your accommodation, to continue enjoying the facilities on resort until 3pm. 

Don't Forget

The Re-Booking Offer

kids by the lake spring holidays

If you book your next break while staying with us on resort, you will receive £50 off the accommodation price. To do this, speak to one of our team at the Adventure Centre, Blue Lagoon, Booking Office in the village, via Manage Your Booking or call our Reservations team. You have until 7pm on departure day to use the offer. 

We hope you leave feeling relaxed and happy after a memorable break with us!

For more guidance on what you need to do before your break visit Plan Your Stay.

Categories:Activities

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