Over the last year, we've worked hard to create a safe and secure space where our guests can relax, switch off, and make magical moments in our beautiful resort.
Learn all about the health and safety measures put in place and what we've done to make sure everyone can enjoy a real break, together.
If you have a break booked but are not sure you can make it due to restrictions, please check our Coronavirus update page, which has guidance for all our guests, here.
As Welsh Government restrictions are regularly updated every three weeks - and sometimes - giving us only days' notice, we cannot confirm all restrictions that will be in place when you visit, but we're working hard to keep you updated as much as possible.
We also strongly encourage all our guests to keep updated with the very latest guidance from the Welsh Government, which will be followed across the resort.
You can find details below of current restrictions in place at Bluestone, but please be aware that measures across the resort remain under constant review.
Over the last year, we've taken all possible steps to create a safe and secure space for you to enjoy a relaxing and adventure-filled break, with those that are most important to you.
Your safety, along with our staff, is the most important thing to us here at Bluestone, which is why we've created the Guest Charter so it's clear what you can expect when staying with us, and how you can play your part in keeping us all safe.
The cleanliness of our self-catering accommodation is of paramount importance and we are taking extra measures to ensure all areas of the lodges and cottages are thoroughly sanitised and cleaned for your use. All self-catering accommodation will undergo a deep clean in between use, with a number of new measures introduced to ensure the highest standard of cleanliness.
These measures include, but are not restricted to:
- Removal of non-essential items (can be requested by the guest for the duration of visit). Please find a list of the reduced lodge inventory below.
- Additional replacement bin bags provided
- Additional dishwasher tablets – 1 per day of break
- A pure sanitising spray will be left in a safe location in your accommodation for you to use during your stay.
- The Cot, cot mattress (provided in a bag), and additional pillows (provided in a bag) will all be hygiene sealed.
- Remote control placed in sealed clear hygiene bag (please leave it in here for the duration of your stay).
- Once the final check and sanitisation of the lodge have been completed by the Area Supervisor, the lodge door will be hygiene sealed.
- All beds and soft furnishings will be sanitised using a disinfectant specifically designed for these purposes, and highly recommended by the Health Board.
- Regular rotation of pillow and mattress protectors
If you want more detailed information, or you have a specific question please get in touch with our Reservations Team who will try to help.
Our activities are constantly being reimagined and changed to fit within our new enhanced health and safety measures, without compromising on the Free Range Fun! We encourage all guests to pre-book activities before they arrive for their break. With limited numbers on each activity and health and safety measures in place, we cannot guarantee you will be able to take part in all the activities you wish to. Please book online or via our Reservations Team before your arrival.
If you want to check last-minute availability while on the resort, please contact Guest Services on the number on your keycard and they'll try to help!
After carefully reviewing the new Welsh Government guidelines for outdoor activities we’re excited to confirm that when we reopen Monday, we are able to offer a select list of activities. Initially, the activities are only available for under-18s:
Star Catcher: 6 to 17 years (inclusive), parent to accompany 1:1 to view outside the barrier.
Wacky Racers: 4 to 17 years (inclusive), parent to accompany 1:1 for assistance only.
Sky Walk Mini: 3 years to under 7 years (inclusive), parent to accompany 1:1.
Sky Wires: 8 years to 17 years (inclusive), unaccompanied session, parents can view from below.
Woodland Warriors: 8 to 17 years (inclusive), parent to accompany 1:1 to view but unable to participate.
Archery: 10 to 17 years (inclusive), parental supervision on a 1:1 basis to mentor but unable to take part.
Axe Throwing: 10 to 17 years (inclusive), parental supervision on a 1:1 basis to mentor but unable to take part.
Nature Art: 4 to 7 years (inclusive), parental supervision not required.
4x4 Offroad Ranger: 6 to 10 years (inclusive), No parental supervision
All these activities are now available to book via Plan Your Stay, which also has all the relevant health and safety information.
If you were already booked onto a session, and are in the correct age group, then your activity will go ahead as usual. All other activities and all adult activities will be refunded in full and you will be contacted by us directly shortly.
For any questions or queries about the activities please get in touch with our Reservations Team via reservations@bluestonewales.com, or speak to Guest Services when you arrive at Bluestone.
The Myths and Legends Festival will be going ahead, however with restrictions in place. Find out what you can enjoy when you return to the resort on our main page, here.
We know things are uncertain right now, so if you want to amend, move, or cancel your break due to the impact of Coronavirus, please visit our dedicated help page, where you can find all the information you need. Or get in touch with us directly or via social media.