Over the last year, we've worked hard to create a safe and secure space where our guests can relax, switch-off, and make magical moments in our beautiful resort.
Find out about the health and safety measures put in place, and learn more about what we've done to make sure everyone can enjoy a real break, together.
Bluestone is closed temporarily until 12th February 2021 and as Welsh Government restrictions are updated with only weeks - and sometimes - days notice, we currently cannot confirm all restrictions that will be in place when we reopen. However, please find changes that we have made to create a safe and secure experience for all our guests.
We want to assure our guests we have taken all possible steps to create a safe and secure space to enjoy a break, with those that are most important to you.
The safety of our guests and staff is the most important thing to us here at Bluestone, which is why we've created the Guest Charter to outline the commitment you can expect in all aspects of your break, and the help we will need from you too.
The cleanliness of our self-catering accommodation is of paramount importance and we are taking extra measures to ensure all areas of the lodges and cottage are thoroughly sanitised and cleaned for the use of guests. All self-catering accommodation will undergo a deep clean in between use, with a number of new measures introduced to ensure the highest standard of cleanliness.
These measures include, but are not restricted to:
- Removal of non-essential items (can be requested by the guest for the duration of visit). Please find a list of the reduced lodge inventory below.
- Additional replacement bin bags provided
- Additional dishwasher tablets – 1 per day of break
- A pure sanitising spray will be left in a safe location in your accommodation for you to use during your stay.
- The Cot, cot mattress (provided in a bag), and additional pillows (provided in a bag) will all be hygiene sealed.
- Remote control placed in sealed clear hygiene bag (please leave it in here for the duration of your stay).
- Once the final check and sanitisation of the lodge have been completed by the Area Supervisor, the lodge door will be hygiene sealed.
- All beds and soft furnishings will be sanitised using a disinfectant specifically designed for these purposes, and highly recommended by the Health Board.
- Regular rotation of pillow and mattress protectors
For further information, or if you have a specific question please get in touch with our Reservations Team.
Our activities have been reimagined and changed to fit within our new enhanced health and safety measures, without compromising on the Free Range Fun! These are all available to book via Plan Your Stay, with specific guidance on safety measures tailored to the activity detailed on the booking page.
Please Note: We encourage all guests to pre-book activities before they arrive for their break. With limited numbers on each activity and health and safety measures in place, we cannot guarantee you will be able to take part in all the activities you wish to. Please book online or via our Reservations Team before your arrival.
If you want to check last-minute availability while on the resort, please contact Guest Services on the number on your keycard and they'll try to help!
If you want to amend, move, or cancel your break due to the impact of Coronavirus, please visit our dedicated help page, where you can find all the information you need. Or get in touch with us directly or via social media.