Arrive Depart

Safety Measures: Information and Guidance

Over the last year, we've worked hard to create a safe and secure space where our guests can relax, switch-off, and make magical moments in our beautiful resort.

Find out about the health and safety measures put in place, and learn more about what we've done to make sure everyone can enjoy a real break, together.

 

 

2021 Closure

Bluestone is closed temporarily until 12th February 2021 and as Welsh Government restrictions are updated with only weeks - and sometimes - days notice, we currently cannot confirm all restrictions that will be in place when we reopen. However, please find changes that we have made to create a safe and secure experience for all our guests. 

 

 

The Guest Charter

 

We want to assure our guests we have taken all possible steps to create a safe and secure space to enjoy a break, with those that are most important to you.

The safety of our guests and staff is the most important thing to us here at Bluestone, which is why we've created the Guest Charter to outline the commitment you can expect in all aspects of your break, and the help we will need from you too. 

 

 

We're Good To Go

Bluestone National Park Resort, has been officially rated "Good To Go" by Visit Britain, based on the health and safety measures put in place on our wonderful resort.

This special mark is an official signal that a tourism and hospitality business has worked hard to follow Government and industry COVID-19 guidelines and has a process in place to maintain cleanliness and aid social distancing.

 

 

 

Latest Resort news

For the latest resort news regarding National measures and regulations, please visit our Coronavirus update page where we hope to answer all of your questions.

The health, safety, and wellbeing of our guests and staff is our utmost priority. It is our guests’ responsibility to comply with all relevant government regulations, both in Wales and in your home area if this is different.

 

 

 

Book with confidence

We know planning for the future is hard at the moment, that's why we've introduced our Coronavirus Booking Guarantee.

If your plans change, even at the last minute, you have a range of options available. And, whether you move, cancel, or amend your plans - we'll help you find the best fit.

 

 


 

Your break: Guidance and help

 

 

Arrival and Departure

In our world of a "new normal", we have made some changes to our arrival and departure process to make things simpler.

We've taken steps to reduce interaction with staff at the arrival lodges and brought our pre-arrival registration online. For more details about how it will all work, visit our dedicated page.

 

 


In Lodges and Cottages

 

The cleanliness of our self-catering accommodation is of paramount importance and we are taking extra measures to ensure all areas of the lodges and cottage are thoroughly sanitised and cleaned for the use of guests. All self-catering accommodation will undergo a deep clean in between use, with a number of new measures introduced to ensure the highest standard of cleanliness.

These measures include, but are not restricted to: 

- Removal of non-essential items (can be requested by the guest for the duration of visit). Please find a list of the reduced lodge inventory below.

 

 

- Additional replacement bin bags provided

- Additional dishwasher tablets – 1 per day of break

- A pure sanitising spray will be left in a safe location in your accommodation for you to use during your stay.

- The Cot, cot mattress (provided in a bag), and additional pillows (provided in a bag) will all be hygiene sealed.

- Remote control placed in sealed clear hygiene bag (please leave it in here for the duration of your stay).

- Once the final check and sanitisation of the lodge have been completed by the Area Supervisor, the lodge door will be hygiene sealed.

- All beds and soft furnishings will be sanitised using a disinfectant specifically designed for these purposes, and highly recommended by the Health Board.

- Regular rotation of pillow and mattress protectors

For further information, or if you have a specific question please get in touch with our Reservations Team.

 

 

 


 

On Resort

Bluestone embraces the outdoors, with our beautiful 500-acres giving guests the space they need to enjoy themselves.

Find out more about what's happening on the resort.

 


Activities 

Our activities have been reimagined and changed to fit within our new enhanced health and safety measures, without compromising on the Free Range Fun! These are all available to book via Plan Your Stay, with specific guidance on safety measures tailored to the activity detailed on the booking page.

Please Note: We encourage all guests to pre-book activities before they arrive for their break. With limited numbers on each activity and health and safety measures in place, we cannot guarantee you will be able to take part in all the activities you wish to. Please book online or via our Reservations Team before your arrival.

If you want to check last-minute availability while on the resort, please contact Guest Services on the number on your keycard and they'll try to help! 

 

 

 


 

Food + Drink

Our cafes, restaurants, and "grab and go" outlets, are waiting and ready for you to enjoy.

There are some additional procedures in place, but you will be able to enjoy delicious, locally sourced food, during your break.

 

Exploring Pembrokeshire and Wales

We recommend all our guests to get out and explore the beauty and wonder of Pembrokeshire and it’s National Park, but it’s important to be mindful that to respect the need to stay safe and adhere to restrictions while enjoying our beautiful corner of West Wales this summer.

Here's some help if you're planning to visit, to ensure you're aware of any Welsh or local restrictions that may apply.

 

 

Help With Your Break

 

If you want to amend, move, or cancel your break due to the impact of Coronavirus, please visit our dedicated help page, where you can find all the information you need. Or get in touch with us directly or via social media.

 

Coronavirus: Guidance and Advice
Guest Information
Support during a difficult time
Help For Guests
Let's solve it together