Arrive Depart

Coronavirus Booking Guarantee

We know the future can feel uncertain, so to ensure you have peace of mind when booking a break with Bluestone, we've created the Coronavirus Booking Guarantee. This provides peace of mind, so you know when you book a break with us it's protected.

 

 

Keeping You Safe and Secure

 

Please find details of the guarantee below. We know each case is likely to be unique, and if you have any specific questions regarding your situation please get in touch with our Reservations Team, who are ready and waiting to help you.

 

Terms and Conditions: The Details

 

• Section A of the Coronavirus Booking Guarantee applies to all existing and new 2021 and 2022 bookings made before the 16th of July 2021.

• Section B of the Coronavirus Booking Guarantee applies to breaks booked after the 16th July 2021 staying before 8th April 2022.

• Section C of the Coronavirus Booking Guarantee applies to all breaks booked after the 16th July 2021 arriving 8th April 2022 onwards.

 

 

Section A

 

 

All existing and new 2021 and 2022 bookings made before the 16th July 2021.

 

In the event of:

1. Resort closure due to Coronavirus restrictions.

2. You are unable to travel due to sickness and/or isolation due to the Coronavirus outbreak.

3. Restrictions on travel (local or national) due to the Coronavirus outbreak dictated by the UK, Welsh, Scottish or Irish Governments.

 

We guarantee at any point within the ‘guarantee window of change’ (between 21 days and 5 days prior to arrival), you can:

 

1. Transfer your holiday to new dates in 2021 or 2022. You will not be charged an amendment fee, simply emailing breakchange@bluestonewales.com with your arrival date in the subject line. 

2. Request for your booking to be moved onto a voucher if you don’t know your new dates. Where we will issue you with a voucher for the amount paid and apply it to your original booking payment against a future holiday, again free of charge.

3. Cancel your booking and receive a full refund by emailing refunds@bluestonewales.com with your arrival date in the subject line. We aim to process refunds within 28 days of your arrival date.

It is your responsibility to comply with all relevant Government regulations, be that from the UK, Welsh, Scottish or Irish Governments, which are applicable to your break.

If a Bluestone guest is known not to comply, they will be required to leave the resort.

Therefore if you are impacted by lockdown restrictions or any government-imposed self-isolation or restricted movement requirement that coincide with your break, please email Reservations@bluestonewales.com.

Terms and Conditions:

1. The ‘Guarantee Window of Change` allows any transfer or cancellation within the period of 21 days and 5 days prior to arrival.

2. Should UK/Welsh Government advice significantly change in the 5 days prior to arrival, we will reactivate the Guarantee for you.

3. It is your responsibility to comply with all relevant Government regulations, be that from the UK, Welsh, Scottish or Irish Governments, which are applicable to your break. If a Bluestone guest is known not to comply, they will be required to leave the resort. Therefore, if you are at all impacted by lockdown restrictions or any government-imposed self-isolation or restricted movement requirement that coincide with your break, please email Reservations@bluestonewales.com

4. All other booking terms and conditions remain unchanged.

5. If you choose to amend your holiday to different dates, should your new holiday be cheaper than your existing booking, you can choose to use the difference as part payment for a future holiday or have it refunded.

6. Should your new holiday be more expensive you will need to pay the difference but, you will not need to pay this until the balance is due.

7. If you choose to cancel your holiday, you can only do this by emailing refunds@bluestonewales.com. We aim to review and process refunds within 28 days of your arrival date.

8. The Coronavirus Guarantee is available until further notice.

9. Can be used in conjunction with the lowest price guarantee.

10. Voucher is valid for 12 months from the date issued. 

11. Once a booking has been cancelled it will no longer be possible to be reinstated and rebooking will be at the new current price.

 

 

Section B

 

 

Breaks booked after the 16th July 2021 staying before the 8th April 2022.
In the event of:
1. Resort closure due to Coronavirus restrictions.
2. You are unable to travel due to sickness and/or isolation due to the Coronavirus outbreak.
3. Restrictions on travel (local or national) due to the Coronavirus outbreak dictated by the UK, Welsh, Scottish or Irish Governments.

We guarantee at any point within the ‘guarantee window of change’ (between 21 days and 5 days prior to arrival), you can:

 

1. Transfer your holiday to new dates in 2021 or 2022. You will not be charged an amendment fee, simply emailing breakchange@bluestonewales.com with your arrival date in the subject line. 

2. Request for your booking to be moved onto a voucher if you don’t know your new dates. Where we will issue you with a voucher for the amount paid and apply it to your original booking payment against a future holiday, again free of charge.

3. Cancel your booking and receive a full refund by emailing refunds@bluestonewales.com with your arrival date in the subject line. We aim to process refunds within 28 days of your arrival date.

It is your responsibility to comply with all relevant Government regulations, be that from the UK, Welsh, Scottish or Irish Governments, which are applicable to your break.

If a Bluestone guest is known not to comply, they will be required to leave the resort.

Therefore if you are impacted by lockdown restrictions or any government-imposed self-isolation or restricted movement requirement that coincide with your break, please email Reservations@bluestonewales.com.

Terms and Conditions:

1. The ‘Guarantee Window of Change` allows any transfer or cancellation within the period of 21 days and 5 days prior to arrival.

2. Should UK/Welsh Government advice significantly change in the 5 days prior to arrival, we will reactivate the Guarantee for you.

3. It is your responsibility to comply with all relevant Government regulations, be that from the UK, Welsh, Scottish or Irish Governments, which are applicable to your break. If a Bluestone guest is known not to comply, they will be required to leave the resort. Therefore, if you are at all impacted by lockdown restrictions or any government-imposed self-isolation or restricted movement requirement that coincide with your break, please email Reservations@bluestonewales.com

4. All other booking terms and conditions remain unchanged.

5. If you choose to amend your holiday to different dates, should your new holiday be cheaper than your existing booking, you can choose to use the difference as part payment for a future holiday or have it refunded.

6. Should your new holiday be more expensive you will need to pay the difference but, you will not need to pay this until the balance is due.

7. If you choose to cancel your holiday, you can only do this by emailing refunds@bluestonewales.com. We aim to review and process refunds within 28 days of your arrival date.

8. The Coronavirus Guarantee is available until further notice.

9. Can be used in conjunction with the lowest price guarantee.

10. Voucher is valid for 12 months from the date issued. 

11. Once a booking has been cancelled it will no longer be possible to be reinstated and rebooking will be at the new current price.

 

Section C

 

 

All breaks booked after the 16th July 2021 arriving on 8th April 2022 onwards.

 

Arriving on the 8th April 2022 or after then you have booked accepting our amended terms and conditions. Our standard terms and conditions now include an element of our CoronaVirus Booking guarantee to give you more confidence when booking a break. We have also introduced a Flexi-rate which offers greater flexibility for the unexpected circumstances around your booked break.

 

 

Learn more: Flexi-rate

 

 

Please click the links below to view our updated terms and conditions

 

Terms and Conditions
What You Need to Know