Spa Treatment FAQs

Just To Let You Know..

We want your treatment at the Well Spa to be as enjoyable as possible, so with that in mind please read our advice to guests before their arrival.


We recommend you arrive 15 minutes in advance of your treatment to allow sufficient time before your treatment to complete a Spa Consultation Form. Please be advised that late arrivals will result in a reduction of treatment time. 


A 100% charge will be incurred for any treatment not cancelled at least 48 hours prior to your scheduled time. Late arrival will shorten your treatment time.


Therapists are highly trained to perform massage throughout each trimester. Massage is beneficial for both mother and baby, making baby feel relaxed and mum feeling rejuvenated. Some of our specialised treatments are unsuitable for pregnancy, however we will always try to accommodate your needs and can tailor make your treatment to give you the best. 

We do not recommend the Seaweed bath or Detoxifying Body Wrap during pregnancy.


On booking, please notify us of any medical conditions to ensure suitability of treatments. On arrival you will be asked to inform us of any health conditions. 


If you are booking the spa as part of a larger party please advise reservations who will be able to offer more coordinated timings of treatments, meals etc. to enhance your experience. 


An ideal gift for someone special. Please contact the Spa reservations team for details. 


All prices are quoted in GBP and are subject to change at any time. Gratuities are not included and are welcomed at your discretion. 


The Thermal Suite is currently closed to all guests in line with the Welsh Government's COVID-19 restrictions. 

well spa retreat