Our Privacy Policy

Scope of Privacy Policy

Your privacy is important to us. This notice provides highlights of Bluestone Resorts Ltd (“BRL”, “We”, “Us”, “Our”) Privacy Policy. Full details can be found below the highlights. This statement sets out how BRL complies with United Kingdom data protection requirements, it applies to the entire web site and to correspondence via email, telephone and our interactive TV system on site. This page is linked at the bottom of every page on our website(s) and from our email communications and you access it by clicking on the appropriate link. We may change this privacy policy at any time and the most up to date version will always be on this page therefore, you should continue to check this page to ensure you are happy with any changes.

Information Collection

When you book a holiday or purchase any extras associated with that holiday or activities on a standalone basis then we will require personally identifiable information (e.g., name, e-mail, phone number, credit card details, location data, and information about your interests in our products and services to customize your experience) in order to fulfil your order.

When you register at certain Sites and service, register for newsletters, or participate in contests, sweepstakes or promotions, we may ask you to provide personally identifiable information (e.g., name, e-mail, phone number, location data, and information about your interests in our products and services to customize your experience).

You may also provide us with information when interacting with our content at third-party social networking sites.

The information we collect may be combined with information from outside records.

We use cookies, web beacons and other similar technologies to keep track of your interactions with our Sites and services (including email open and click tracking) to offer you a more personalised experience.

Uses of Information

The information we collect is used to fulfill your requests. This includes displaying personalised content and advertising to provide you with the messages we think you will find most interesting.

We may use your information to inform you of other products or services offered by BRL and its affiliates.

We may use your information at a single or aggregate level for data analysis, web page usage, email open and click tracking

Important Additional Information

Our full BRL Privacy Policy contains links to additional information about specific Sites, services, and privacy practices.

We take reasonable measures to safeguard the information we collect online and through our services.

We may occasionally use third party companies to manage collation, processing and storage of your personal information and sensitive personal information on our behalf. These companies may be located outside the European Economic Area, however they are carefully selected and screened to ensure suitable protection of your security and privacy and are permitted to use the information only in accordance with our instructions.


Your Choices

If you decide you no longer want to receive our promotional e-mails, simply follow the instructions in that e-mail.
To make choices about the sort of emails you would like to receive then simply log into your account via the link at the bottom of one of our emails and amend your subscriptions.

To review and edit personally identifiable information you have provided, go to the How to Access or Correct Your Information of our full Privacy Policy.
Disclosure of Information

We may share personally identifiable information:

Where we have your consent.
With third-party service providers and other companies that work on our behalf
With business partners who sponsor a sweepstakes, contest or promotion or those who jointly offer an activity or service.
In the event of a corporate transaction (e.g., merger or sale).
When required by law or public authorities

How to Contact Us

You may change your mind about the permission you have given us to use your personal information at any time by writing to :

Data Controller,
Bluestone Resorts Ltd, 
The Grange, 
Canaston Woods, 
Narberth, 
Pembs SA67 8DE or e-mail us at

Data.controller@bluestonewales.com

 

The Entire Web Privacy Policy

Updated 14th March 2012.

General

Bluestone Resorts Ltd and it’s associated companies are committed to respecting your privacy. We have structured our web site(s) so that, in general, you can visit our website(s) without identifying yourself or revealing any personal information. Once you choose to provide us with any information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.
For your protection, we are registered under the Data Protection Act 1998 and have given all appropriate notifications to the Information Commissioner.

Q. What information does Bluestone collect ?

A:When you browse our websites, we do not collect personal information about you. The only way we can collect any kind of personal information is if you give it to us. We also collect certain non-personally identifiable information when you visit many of our Web pages such as the type of browser you are using (e.g., Firefox, Internet Explorer), the type of operating system you are using (e.g., Windows XP or Mac OS), and the domain name of your Internet service provider (e.g., BT, AOL, Virgin media), IP address used to access our website(s), type of device (eg iPhone, iPad, Android Phone etc)

When you view our site by linking from another web page we may store the name of that web page for purposes of internal administration and any contact with Bluestone, either online or by telephone, may be recorded for training and monitoring purposes.

You can also engage with our content, such as video, games, applications, and other offerings, on or through (1) third-party social networking sites, such as Facebook, (2) third-party social media plug-ins and applications, and (3) Bluestone Resorts Ltd social media plug-ins and applications that may be available through third-party sites or a  Bluestone Resorts Group Site. When you engage with our content on or through third party social networking sites, plug-ins and applications you may allow us to have ongoing access to certain information from your social media profile (e.g., name, e-mail address, photo, gender, birthday, location, your list of friends, people you follow and/or who follow you, the posts or the ‘likes’ you make) to deliver the content or as part of the operation of the application. We may also obtain non-personally identifiable information (e.g., content viewed, game performance, high scores, and information about advertisements within the content you have been shown or may have clicked on, etc.) from your interaction with our content.

When you provide information from your social media account, it can help enable us to do things like (1) give you exclusive content, (2) personalise your online experience with us within and outside our applications or websites, and (3) contact you through the social networking sites or directly by sending you the latest news, special offerings, and rewards from Bluestone Resorts Ltd. By doing so, you consent to the use of this information in accordance with this privacy policy.

When you provide personal information to us on our sites, on social networking sites (depending on your privacy settings) or through an application on social networking sites, it could be seen by anyone on the Internet. Therefore, we cannot prevent further use of this information. You can control what data you share through privacy settings available on some social networking sites. For more information about how you can customize your privacy settings and how social networking sites handle your personal information, please refer to their privacy help guides, privacy policies and terms of use.

When we send you email correspondence in HTML format we use email open and click tracking technology to see whether you have opened the email, the type of device used to read the email, which links you have clicked (if any). This data is used to monitor open rates to ensure that we are able to provide you with the most relevant information regarding our products and services and to tailor and personalise the correspondence we send out. If you don’t wish to be tracked in this way then you should change your email client settings so that you view the email in plain text format and disable automatic downloading of images, please read your email client’s help files in order to learn how to do this. Alternatively email data.controller@bluestonewales.com and we will ensure that your account will only receive text emails, note this may restrict some of the functionality of the email.

Q: WHAT DOES BLUESTONE DO WITH THE INFORMATION COLLECTED?

A: When you browse our websites, we do not collect personal information about you. The only way we can collect any kind of personal information is if you give it to us.

To subscribe to one of our newsletters we may ask you to provide us with information regarding your personal or professional interests, demographics, in order to provide you with relevant personalised content.

To book a stay with us, we will need to collect information about you to deal with your booking as smoothly as possible. This information may include such details as your name, your address, your e-mail and your credit card details. We disclose your information to third parties for the purpose of completing your transaction with us, providing the above services to you and for the purposes of associated administration and obtaining professional advice. We may use the information provided by you to contact you about your holiday.

We may wish to contact you to get your feedback or to provide details of other products and offers from Bluestone and our sister companies.

If you would prefer not to be contacted, please write to: Data Controller, Bluestone, The Grange, Canaston Woods, Narberth, Pembs, SA67 8DE or e-mail us at data.controller@bluestonewales.com

Q: IS MY PERSONAL INFORMATION SECURE?

A. Yes. We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and organisational controls to safeguard the information we collect online and over the telephone.

Q: WHAT IS A "COOKIE"?

A: A cookie is a piece of information that is deposited by our server when you visit our website and is stored on your computer's hard drive by your web browser. This makes it easier for Bluestone to identify you, to personalise your experience when you visit our website and to analyse< web traffic. You can configure your browser not to accept cookies, although this may hinder the functionality and enjoyment of the website. A cookie in no way gives us access to your computer or any information about you, other than the data you chose to share with us.

The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. However, cookies allow you to take full advantage of some of Bluestonewales.com's most useful features and we recommend that you leave these turned on. If you do leave cookies turned on, be sure to sign off when you finish using a shared computer.

Q: HOW DOES BLUESTONE USE COOKIES?

A: We use cookies to measure site usage such as entry and exit points of visitors, how many people visit a certain section or page and details of searches performed and related information. If you are making a purchase we will also use cookies to keep track of the transaction from one page to the next. Other than this, we do not store your password or any other information in the cookie, or use it for any other purpose. If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies.

The law which applies to how we use cookies and similar technologies for storing information on a user’s equipment such as their computer or mobile device changed on 26 May 2011. We will be working towards implementing the new guidelines for the use of cookies. If you want to read more information about this law, please download the document: Changes to the rules on using cookies and similar technologies for storing information from the Information Commissioner's Office website.


Q. HOW DOES BLUESTONE USE COOKIES IN RELATION TO AD MANAGEMENT

A: Bluestone uses pixels, to help manage online advertising. The pixels enable us to recognise a unique cookie on your Web browser, which in turn enables us to learn which advertisements bring users to our website.

The cookie was placed by us, and with both cookies and using retargeting technology such as Criteo, Quantcast and Google, the information that we collect and share is anonymous and not personally identifiable. It does not contain your name, address, telephone number, or email address.

As a result, third-party vendors, including Google, Criteo and Quantcast may show Bluestone ads on sites on the internet. They use cookies to serve ads based on a user’s prior visits to Bluestones website.

To find out more information and to opt out of our third party customised Display Network ads, click on the relevant links below.

Google - http://tools.google.com/dlpage/gaoptout

If you are primarily concerned about third party cookies generated by advertisers, you can turn these off by going to the Your Online Choices site.

 

Q: WHAT IS IP TRACKING?

A: When you visit our website, we store web server logs which show your IP address, this gives us information such as which pages you looked at, whether the page request was successful or not and which browser you use to view the page. The use of this data is purely for statistical purposes.

Q: WHAT IS A WEB BEACON?

A: Web beacons (or Web bugs) are small strings of code that provide a method for delivering a graphic image on a Web page for the purpose of transferring data, such as the IP (Internet Protocol) address of the computer that downloaded the page on which the Web beacon appears, the URL (Uniform Resource Locator) of the page on which the Web beacon appears, the time the page containing the Web beacon was viewed, the types of browser that fetched the Web beacon and the identification number of any cookie on the computer previously placed by that server.

When corresponding with you via HTML capable e-mail, Web beacons let us know whether you received and opened our e-mail,what email client/web browser was used to view it, what time you view it, how many times you viewed it, if you clicked any links, if you forwarded it to a friend (But not who you forwarded it to). This technology is used to ensure that we are able to send out e-shots at a the times that most suit you, that the content is relevant and to personalise the communication. If you don’t wish to be tracked in this way then either configure the privacy settings on your email client/web browser to block downloaded images by default or email data.controller@bluestonewales.com to request emails are supplied in text format only. Note that this will restrict the quality of the experience that we are able to offer and will involve reduced functionality.

By using our websites and emails, you specifically agree to our use of cookies and Web beacons as described herein. You may adjust your browser to reject cookies from us or from any other Web site. Additionally, by setting your Web browser / email client to display HTML e-mails as text only, you may be able to prevent the use of some Web beacons. Please consult the "Help" section of your browser for more information. However, certain areas of our sites can only be accessed in conjunction with cookies or similar devices and you should be aware that disabling cookies or similar devices might prevent you from accessing some of our content.

Q:  IS IT JUST YOU WHO PROCESSES MY INFORMATION?

A: No. We may occasionally use third party companies to manage collation, processing and storage of your personal information and sensitive personal information on our behalf. These companies may be located outside the European Economic Area, however they are carefully selected and screened to ensure suitable protection of your security and privacy and are permitted to use the information only in accordance with our instructions.

Q: WHAT ABOUT COLLECTION OF INFORMATION BY THIRD PARTY SITES AND SPONSORS? 

Some of our sites contain links to other sites whose information practices may be different than ours. Visitors should consult the other sites' privacy policies before submitting any information, as we have no control over information that is submitted to, or collected by, these third parties.

We sometimes may offer content or programs (e.g., contests, sweepstakes, or promotions) that are sponsored by or co-branded with identified third parties. By virtue of these relationships, the third parties may obtain personally identifiable information that visitors voluntarily submit to participate in the site activity. We have no control over these third parties' use of this information.

The site will notify you at the time of requesting personally identifiable information if these third parties will obtain such information.

At some third party websites, reputable third parties may present or serve advertisements, provide us with data collection, reporting and ad response measurement, as well as assist with delivery of relevant marketing messages and advertisements. These third parties may view, edit, or set their own cookies. The use of these technologies by these third parties is subject to their own privacy policies and is not covered by this privacy statement.

Q: HOW WILL I KNOW IF YOU CHANGE THIS PRIVACY POLICY?

A: Any changes to the Privacy Policy will be made to this page. Your continued use of this site and subscription to email newsletters will constitute your agreement to the changed Terms and Conditions of using this site.

Q: WHAT ABOUT THE OTHER SITES YOU LINK TO?

A: Bluestone, its employees, contractors, agents, and owners are not responsible for the privacy policies or content of any websites which it may link to.

Q. WHAT IF YOU THINK WE HAVE INCORRECT INFORMATION OR YOU WOULD LIKE A COPY OF THE INFORMATION WE HOLD ABOUT YOU?

You may request details of personal information that we hold about you under the Data Protection Act 1998. A small fee will be payable. This fee will not exceed £10 per data subject. If you would like a copy of the information held on you please write to:

Data Controller,
Bluestone Resorts Ltd,
Canaston Bridge,
Narberth,
Pembrokeshire SA67 8DE

E-mail: data.controller@bluestonewales.com

If you believe that any information we are holding on you is incorrect or incomplete, please write or e-mail us as soon as possible to the above address. We will correct any information which was found to be incorrect promptly.


DATA PROTECTION POLICY

In the UK we have notified our processing in accordance with applicable UK data protection legislation. We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as airlines, transport companies, third party activity providers etc. in order to provide services to you. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law.

CONSENT INFORMATION


By disclosing your personal information to us using this website(s) or over the telephone, you consent to the collection, storage and processing of your personal information by Bluestone. If you do not consent to the above privacy policy then you must not provide us with any of your personal information either online or over the telephone.