Bluestone FAQ's

There’s no such thing as a useless question. If you’re perplexed by something, you can bet someone else has been too. This is how our Frequently Asked Questions list came about – we’ve included many questions – and answers - our guests have asked in the past.

If we haven’t covered what you’d like to know you can get in touch with us through our Live Chat facility or email: reservations@bluestonewales.com and our reservations team will be more than happy to help you.

While you’re at Bluestone, you can find information, advice and help at Village Central, next door to Miller’s Bakery. Or if something comes up while you’re out and about, ask any of the Bluestone staff, they’ll be happy to help. 

Top 10 Questions
Q: Do you allow pets in your accommodation?
A:

We are sorry but we have a no pets policy at Bluestone (except assistance dogs), however, we can give you details of some local boarding kennels should you wish to bring your dog on your holiday.

Q: How do I book a holiday with Bluestone?
A:

You can book a holiday online with us by via our on-line Check Availability and Book pages or by calling our Reservations team on 01834 862400. The Reservations team are open from 9am-6pm Monday - Friday and 9am-5pm Saturday and closed Sunday.

Booking on-line offers a 10% discount when compared to our standard accommodation rates! The Booking pages can be accessed by clicking the ‘Check Prices and Availability’ button in the header or the Quick Book button found at the bottom of the viewing pane. 

Once you have booked your accommodation you’ll be able to add activities and extras to your booking at any time via the Manage Your Booking option at the top of the viewing pane. 

In the Manage Your Booking area, you’ll also find lots more information to help you plan and manage your stay including details on how to get here and the opportunity to pre-register and download charge to your accommodation forms ready for your arrival!

Q: Who should I contact if I have a problem making an on-line booking?
A:

Our Reservations Team will be happy to help you complete your booking. You can either contact them on-line via the Live Chat option shown at the top of the viewing pane or via telephone on 01834 862400 between 9am-6pm Monday - Friday and 9am-5pm Saturday and closed Sunday.
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Q: What is the Blue Lagoon supervision policy
A:

The Blue Lagoon Supervision policy is as follows: Adults aged 18 or over can supervise 2 children between 4 and 8 or one child under the age of 4. 

Q: What's included in the price of my holiday?
A:

The price of a standard Bluestone break includes accommodation, unlimited entry to The Blue Lagoon Water Park (*Additional charge may apply for special events such as After Dark)  and access to the Adventure Centre and Bluestone Village

The village features The Knights Tafarn pub, two restaurants, Millers bakery, a selection of grocery (including the sale of alcoholic beverages) and gift shops, and The Well Spa (which is subject to an entry charge). 

To make the best of your stay Bluestone also offer a great range of Inclusive Breaks and Spa Break options. Visit our Inclusive Breaks and The Well Spa pages to find out more. 

There’s also a plethora of upgrades (e.g. early check-in, choose your lodge location) and extras (e.g. free range activities, bikes and buggies, spa treatments, table bookings) on offer to help you make the most of your stay – simply Book your Accommodation and then visit the Manage Your Booking area.

Q: Is there WiFI internet access in the accommodation?
A:

All lodges have individual WiFi devices which should provide a very strong signal throughout every lodge. This is a complimentary service to provide basic internet browsing. Although this is a reliable connection, being a free shared connection we can’t guarantee any levels of service, availability, quality or bandwidth etc. 

High bandwidth applications such as video, movie, downloads etc are restricted to maintain the overall quality of the service. We always ensure at least 80% of the total bandwidth is available for HTTP web browsing.

*Wi-Fi isn’t available in our cottages or studios as standard but wired access can be obtained with an ethernet cable, these are for sale in Newton Stores. The Village does have WiFi at locations around the village centre.


Q: Can I choose which lodge I stay in?
A:

All lodges are allocated on arrival however a preference fee can be paid in advance allowing you to choose your favourite location on the resort time and time again!

The fee £75 for a lakeside lodge, £50 for anywhere else on the park. Unfortunately we don’t have a facility to do this on-line at the moment but it is coming soon! In the meantime, please call our Reservation team on 01834 862400 between 9am-6pm Monday - Friday and 9am-5pm Saturday and closed Sunday.
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Q: When I stay in Hotels, I can charge to my room, can I charge to my accommodation at Bluestone?
A:

Yes, you can charge almost any purchase on resort including Food & Beverage, Activities, Spa, Bike & Buggy Hire and Retail.

You can download and pre-fill the forms prior to arrival via the Pre-Regration section in the Manage Your Booking area.

Q: What time can I arrive at Bluestone?
A:

You can arrive from 11am onwards on the day of your arrival and use all of the facilities that Bluestone has to offer. Our arrivals lodge is open 24 hours a day, so don't worry if you can't arrive until the evening.

Access to your accommodation will be at 4.30pm. On your departure day check out is at 10am, however, you can stay onsite until 3pm using Bluestone's facilities.

We do offer an early 1 pm check-in option for an additional cost as part of our Privilege and Executive options. To book this extra simply log in to the Manage Your Booking area or call our Reservations team on 01834 862400.

Q: When is the Bluestone sales office open?
A:

Our team of reservation consultants are ready to help with any query you may have, open from 9am-6pm Monday - Friday and 9am-5pm Saturday and closed Sunday.

Try our "Live Chat" facility, email us on reservations@bluestonewales.com or just call on 01834 862400 to speak with one of our sales consultants.


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Making Your Booking
Q: How do I book a holiday with Bluestone?
A:

You can book a holiday online with us by via our on-line Check Availability and Book pages or by calling our Reservations team on 01834 862400. The Reservations team are open from 9am-6pm Monday - Friday and 9am-5pm Saturday and closed Sunday.

Booking on-line offers a 10% discount when compared to our standard accommodation rates! The Booking pages can be accessed by clicking the ‘Check Prices and Availability’ button in the header or the Quick Book button found at the bottom of the viewing pane. 

Once you have booked your accommodation you’ll be able to add activities and extras to your booking at any time via the Manage Your Booking option at the top of the viewing pane. 

In the Manage Your Booking area, you’ll also find lots more information to help you plan and manage your stay including details on how to get here and the opportunity to pre-register and download charge to your accommodation forms ready for your arrival!

Q: Who should I contact if I have a problem making an on-line booking?
A:

Our Reservations Team will be happy to help you complete your booking. You can either contact them on-line via the Live Chat option shown at the top of the viewing pane or via telephone on 01834 862400 between 9am-6pm Monday - Friday and 9am-5pm Saturday and closed Sunday.
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Q: What's included in the price of my holiday?
A:

The price of a standard Bluestone break includes accommodation, unlimited entry to the Blue Lagoon Water Park* (excludes Special Events) 
and access to the Adventure Centre and Bluestone Village. The village features The Knights Tafarn pub, two restaurants, Millers bakery, a selection of grocery (including the sale of alcoholic beverages) and gift shops, and The Well Spa (which is subject to an entry charge).

To make the best of your stay Bluestone also offer a great range of Inclusive Breaks and Spa Break options. Visit our Inclusive Breaks and The Well Spa pages to find out more. 

There’s also a plethora of upgrades (e.g. early check-in, choose your lodge location) and extras (e.g. free range activities, bikes and buggies, spa treatments, table bookings) on offer to help you make the most of your stay – simply Book your Accommodation and then visit the Manage Your Booking

Q: Can we book a break that starts on a day other than Monday or Friday?
A:

Our standard arrival days are Friday and Monday, but we do allow stays of 1-7 nights in our Studios which accommodate 2 adults. When booking on-line simply select the Choose Your Own Dates option in the Choose Your Holiday section of the Duration and Arrival step. 

If you want to book a standard stay and wish to arrive on any other day, this is possible, but your stay would be charged as starting the proceeding arrival day.

Q: What do you class as an infant?
A:

Infants are tots that need a cot! All our accommodation has a single travel cot provided as standard but you do need to bring your own linen for the cot. 

Additional cots can be booked in the Upgrades area of Manage Your Booking. We also provide one high chair and stair gates in every accommodation as standard.

Q: Can I choose which lodge I stay in?
A:

All lodges are allocated on arrival however a preference fee can be paid in advance allowing you to choose your favourite location on the resort time and time again!

The fee £75 for a lakeside lodge, £50 for anywhere else on the park. Unfortunately we don’t have a facility to do this on-line at the moment but it is coming soon! In the meantime, please call our Reservation team on 01834 862400 between 9am-6pm Monday - Friday and 9am-5pm Saturday and closed Sunday.
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Q: How much deposit will I have to pay?
A:

If booking more than 12 weeks ahead, an immediate, non-refundable deposit payment of 35% of the total cost of your break is usually required to secure your booking. 

This payment covers the cost of processing your reservation. 

You may pay the full cost of your break at this point but the balance will automatically be taken 12 weeks before the start of your break. If you wish for the balance to be taken from a different card or in advance of the 12 week due date please contact our Reservation team on 01834 862 400 before the remaining balance due date. 

If booking less than 12 weeks ahead, full payment is required at the time of making your reservation. Reservations can be made on-line by clicking the Check Prices and Availability or using Quick Book or by telephone. On-line bookings offer a 10% discount on our standard rates!

Q: Can I cancel my break?
A:

Yes, subject to a cancellation charge, you can cancel your booking. Please see our section D2 of our Terms and Conditions. If you’d like to discuss cancelling your break please contact us on 01834 862 400 between 9am-6pm Monday - Friday and 9am-5pm Saturday and closed Sunday.
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Managing Your Booking
Q: When is the Bluestone sales office open?
A:

Our team of reservation consultants are ready to help with any query you may have, open from 9am-6pm Monday - Friday and 9am-5pm Saturday and closed Sunday. Or try our "Live Chat" facility, email us on reservations@bluestonewales.com or just call on 01834 862400 to speak with one of our sales consultants.

Q: Can I change my booking?
A:

Should you wish to make a change to your booking once it is confirmed, we will try to meet your request. Changes are possible 12 weeks or more before your holiday start date. 

A charge of £35 will be payable for each alteration. Each alteration is subject to availability. You must select your new start date within 4 weeks of requesting the change, otherwise the change will be treated as a cancellation and a fee will apply. You may only change your holiday start date once. Please note that you will also incur additional changes if the cost of your holiday rises.

Q: Can I change the number of people who are coming on my break?
A:

You can change the number of people in your party providing you have adequate space in your accommodation. In order to do this you will need to contact our Contact Centre by our 'contact us' form or by telephoning 01834 862 400. Please note that if you are booked on a package (e.g. B&B, Bluestone Inclusive), this may incur additional costs. 

Q: Can I upgrade my accommodation?
A:

Subject to availability, you are more than welcome to upgrade your accommodation. Please visit the Manage Your Booking area of our website (you will require your e-mail address and reservation number) or contact our Contact Centre team on 01834 862 400. 

Within the Manage Your Booking area you can also add maid service and early check in extras to your account.  

Q: Can we add an extra day to our stay?
A:

Once you have arrived at Bluestone, it is sometimes possible to add an extra day to your stay. However, this is only available during quieter periods and cannot be booked prior to your arrival. Please contact our Contact Centre team on 01834 862 400. If you are already on the resort, the team at the Information Centre in the heart of Village Central will also be able to help you.

Q: Is there a charge for cancelling activities, spa treatments, bike & buggies and restaurant bookings?
A:

Please note booking of the above is nonrefundable unless the booking is resold. With sufficient notice (a minimum of 24 hours) we will endeavor to transfer the booking to another date/time. All deposits for restaurant bookings are nonrefundable. Please note a valid receipt as proof of purchase must be provided in order for a refund to be processed.

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Bluestone Inclusive
Q: Where can I find details of the Bluestone Inclusive Packages?
A:

Our Bluestone Inclusive package was a limited time offer which is no longer available.

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Arrival and Check In
Q: What time can I arrive at Bluestone?
A:

You can arrive from 11am onwards on the day of your arrival and use all of the facilities that Bluestone has to offer. Our arrivals lodge is open 24 hours a day, so don't worry if you can't arrive until the evening.

Access to your accommodation will be at 4.30pm. On your departure day check out is at 10am, however, you can stay onsite until 3pm using Bluestone's facilities. 

We do offer an early 1 pm check-in option for an additional cost as part of our Privilege and Executive options. To book this extra simply log in to the Manage Your Booking area or call our Reservations team on 01834 862400

Q: What happens when I arrive?
A:

You’ll arrive at our arrivals lodge where our staff will check you in, give you your car security pass, card to your accommodation and a map.

To get ready for check-in, you can complete your pre- arrival details on-line and download and complete our ‘Charge to your Accomodation’ form. Simply log in to Manage Your Booking and select Pre-Register. In this area of our website you will find everything you need to know to plan and make the most of your stay including maps and directions. 

Q: What time will I be able to get into my Cottage, Lodge or Studio?
A:

Access to your accommodation will be at 4.30pm but your are welcome to arrive from 11am and use the Bluestone facilities. Earlier check-in may be available and can be arranged on-line via the Manage Your Booking area on by contacting our Reservation team. 

On your departure day check out is at 10am, however, you can stay onsite until 3pm using Bluestone's facilities.

You may take your vehicle to your accommodation to unload it, but it must be returned to the long-stay car park immediately afterwards. In the interests of health and safety and general customer welfare we actively enforce this requirement.

Q: What documentation do I need to bring before arriving?
A:

1. Your confirmation letter which provides your booking references and directions to the Park.

2.  Your booking confirmation records and itinerary for any pre-bookings (e.g. activities, spa treatments, bikes and buggies). You can print your itinerary off on-line in the Manage Your Booking area. 

3.  If you have pre-booked a buggy, you must provide a full and valid UK driving license and in date photo card, this must be made available on collection of your buggy.

Q: Where is Buggy Hire?
A:

Buggy Hire is located within our Bike Hire Centre, located near the main Car Park. Visit our Resort page for more information.  

Q: Where time is the barrier opened
A:

We open the barrier on departure days at 5.00am to allow for guests who need to set off early.

Q: I am going to do a large food shop tomorrow off site; can I take my car down to the lodge to unload?
A:

We do have a car free policy here at Bluestone, therefore we respectfully request that you do not ask our staff for access to the resort after your arrival day as refusal often offends.  If you wish to purchase food off site you will need to bring it with you on arrival, or carry it down on foot after the barrier has been closed. We do have an excellent range of food and drink options available on-site or if you prefer self-catering you can purchase groceries in Newton Stores our Village shop.  

You can book tables or also order groceries in advance of your stay online. Your groceries will be delivered to your accommodation prior to your arrival! Simply log into Manage Your Booking.

Q: Can we bring our own bicycles?
A:

You are more than welcome to bring your own bicycles, but please make sure they are kept secure, as Bluestone is not liable for any loss or theft of personal property.

If you wish to hire a bike or require a trailer or tag, these can be booked on-line in the Manage Your Booking area or by calling our Contact Centre on 01834 862400.

Q: What do I need to bring on my holiday?
A:

If you forget to bring something with you, don’t worry as most items are available from Newton Stores our Village convenience store. You ca also book Groceries on-line in advance of your stay via our Manage Your Booking area.

Here is our recommended Holiday Checklist:


Bath Mats

You may wish to bring a rubber, non slip bath mat. Unfortunately we are unable to provide and realise it might be a benefit if your party consists of younger children.


Bed Linen

All bed linen is provided (including, duvets and duvet covers, pillows and pillow cases, sheets and additional warm blankets if required.  We do advise you to bring any children’s cot linen as unfortunately we are unable to provide. If you should require a fresh, change of linen whilst on your stay please do not hesitate to ask.


Towels

Towels are provided in all our accommodation but we do advise that you bring your own towels for the Blue Lagoon or you can purchase them on resort for £4 per towel. 


Cots & High Chairs

All lodges and cottages are equipped with a high chair and travel cot.  If you require more than one high chair or travel cot please inform reservations when making your booking. A charge will apply for an extra cot booked.


Clothing

There’s nothing stuffy about Bluestone. We have no dress code in place. We want your stay with us to be as comfortable as possible. We would advise however, that if you are partaking in an activity that you wear clothes that are both practical and comfortable to you. You will be provided with all relevant safety equipment for activities. You will need to provide your own swimwear for ‘Blue Lagoon’ and ‘The Well’ (spa)


Torch

Why not add to the atmosphere by bringing a torch to maybe spot some of our resident creatures at night. Being situated on the edge of ancient woodland we are sure you will come across some fascinating critters.


Bicycles

Here at Bluestone we encourage the use of bicycles. Not only is it great exercise, it is also a quicker way to get around our car free resort. Bikes for all the family are available for hire, as are tag-a-longs and trailers. These are ideal for children with tired legs. Please feel free to bring your own cycle helmets or alternatively cycle helmets can be purchased at Bike and Buggy Hire. Please note we do not currently hire out cycling helmets.


UK Driving Licence

Electric Golf Buggies are available to hire for those who like to take things just that little bit easier. However in order to hire a buggy you must hold a full and valid UK driving licence and in date photo card, this must be made available on collection of your buggy.


Backpack

Because the bicycle is the most popular way of navigating around the village, a backpack tends to prove very useful. 

Especially if you stop off at one of our many shops. Or perhaps you might want to purchase a souvenir from a gift shop whilst on one of our activities or just out exploring on your own.


Flip flops!

Great for wearing on the beach and splashing in the sea, but more importantly flip flops are our number one choice of footwear for all guests visiting the Well Spa for a luxurious treatment or relaxing in one of the Spa thermal rooms. 

But don't worry if you are not a flip flop kind of person, as they can also be purchased at the Well Spa main reception.

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Charge to Accommodation
Q: When I stay in Hotels, I can charge to my room, can I charge to my accommodation at Bluestone?
A:

Yes, you can charge almost any purchase on resort including Food & Beverage, Activities, Spa, Bike & Buggy Hire and Retail using our guest ledger facility.

You can download and pre-fill the forms prior to arrival via the Pre-Regration section in the Manage Your Booking area.

Q: How can I charge to my accommodation?
A:

When you arrive at Bluestone and are checking in you will be asked if you would like to 'Charge to your Accommodation'. If you say yes, then simply read and sign the disclaimer and follow the instructions provided. 

Please note that the use of this facility requires us to have up to date credit / debit card details and to pre authorise your card, this will reduce the amount of credit that may be available to you.

You can download and complete a form prior to your arrival via the Pre-registration section of the Manage Your Booking area.

Q: What can I use it for?
A:

You may use the charge back facility for the purchase of any activities, food & beverage or retail consumption on the Bluestone resort at all permanent fixed till points.

Q: When can I use it?
A:

You can use it up to 5am on the day of your departure.

Q: How do I use it?
A:
  1. Upon being asked for payment state that you wish to charge back to your accommodation and hand over your brown key card wallet and key card.
  2. Confirm your accommodation number e.g. Augustus Way 2.
  3. You will be asked to confirm the name of the main person on the booking.
  4. Staff will check this name against the booking to confirm authenticity. 
  5. You will be presented with a receipt to sign, sign the receipt and hand back to till operator.
  6. Your key card wallet, key card and a copy of the receipt will be handed back to you.
  7. Repeat as required.
  8. You can check the charges on your bill at any time by using the TV in your accommodation, instructions are provided on the TV system.
  9. If you have a query on any item on your bill, please visit Village Central no later than 10am on the day of departure.
  10. Your bill will be settled automatically on your day of departure or whenever the value of goods / services purchased crosses our authorisation limits.
Q: What are the Charge to your Accommodation Terms of Use?
A:

Bluestone will pre authorise credit upon production of a valid debit or credit card.  This amount will reduce the amount of credit that is on your credit / debit card for up to seven days.

Each night, Bluestone will check the amount you have spent and if you have spent more than the credit amount, we will take payment at this time and reset your pre authorisation limit.

You must carry your brown key card wallet and key card with you at all times if you wish to charge to your accommodation. Without both the card and wallet we are unable to charge back to your accommodation.

Bluestone retains the right to stop your use of this facility at any time and for any reason including but not limited to; failure of authorisation, technical issues etc. Bluestone retains the right to recover any unpaid bills and recovery costs through appropriate legal channels.

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Your Accommodation
Q: Can I choose which lodge I stay in?
A:

A preference fee can be paid in advance. This is £75 for a lakeside lodge, £50 for anywhere else on the park, please call our Reservations team on 01834 862400 to arrange.

Q: Is there WiFI internet access in the accommodation?
A:

All lodges have individual WiFi devices which should provide a very strong signal throughout every lodge. This is a complimentary service to provide basic internet browsing. Although this is a reliable connection, being a free shared connection we can’t guarantee any levels of service, availability, quality or bandwidth etc.

High bandwidth applications such as video, movie, downloads etc are restricted to maintain the overall quality of the service. We always ensure at least 80% of the total bandwidth is available for HTTP web browsing.

*Wi-Fi isn’t available in our cottages or studios as standard but wired access can be obtained with an ethernet cable, these are for sale in Newton Stores. The Village does have WiFi at locations around the village centre.

Q: Smoking in the accommodation
A:

Smoking is not permitted in any buildings, lodges or apartments. It is permitted only in designated areas. If you smoke within your accommodation, we reserve the right to charge an additional £50 deep clean charge.

Q: Do I need to bring my own linen and towels?
A:

Linen and towels are provided in your accommodation, but any additional linen items you may require will be provided at a supplemental charge. 

To pre book additional towel packs please log in to your booking online, simply access Manage Your Booking and supply your confirmation number and email address. You will then be able to add items to your booking. Alternatively you can contact our Reservations team by telephone or e-mail. 

Q: Are towels and linen replenished during my stay?
A:

Your accommodation will have fresh towels and linen at the beginning of your stay. You can replenish these for a small fee during your stay.  Handy tip – Don’t forget to bring your beach towels! 

You can add Maid Service to your booking on-line via  ‘Manage your Booking’ - you'll need your reservation number and e-mail address.

Q: Are toiletries provided in my accommodation?
A:

One toilet roll per accommodation is provided, but more can be purchased from Newton Stores in the Village.

Q: Are cots and highchairs provided in my accommodation?
A:

All lodges and cottages are equipped with a high chair and travel cot. If you require more than one high chair or travel cot these can be added to your booking (charges apply) via the Upgrades section of Manage Your Booking (or inform Reservations when making your booking). 

Please note, cots are not provided as standard in our studio apartments.

Q: Do you provide cleaning equipment for the accommodation?
A:

You are provided with a starter pack which includes two dishwasher tablets, washing up liquid, dish towel, dish cloth, scourer and one additional bin bag for each bin.

Q: Do you provide a starter pack of basics such as tea and coffee in the accommodation?
A:

As Bluestone is a self-catering facility no food is provided however you can purchase an emergency starter pack on Arrival for only £9.00. The emergency pack contains milk, orange juice, tea, coffee, sugar and cereal.

You can purchase Welcome Hampers on-line via Manage Your Booking - you will need your reservation number and e-mail address to access this area.

Q: Do you have TV in lodges?
A:

All of our accommodation types have a TV, DVD and Free view player.

Q: Do you provide hair dryers in the lodges?
A:

No, hair dryers can be hired from Guest Services upon arrival. Hair dryers are subject to availability so it is advisable to bring your own. Please note a £10 deposit is required.

Q: Are your lodges for sale?
A:

No, we are a short break destination offering 3, 4 and 7 night stays starting on a Monday or a Friday, or one-night stays in our studio apartments.

Q: Can we bring a put-me-up/blow up bed?
A:

We have accommodation to suit couples, families or groups of up to eight people, so we have plenty of options to suit different groups without the need of an extra put-up bed.

Q: Do you allow dogs or other pets in your accommodation?
A:

We are sorry but we have a no pets policy at Bluestone (except assistance dogs), however, we can give you details of some local boarding kennels should you wish to bring your dog on your holiday.

Q: Can we have a BBQ at our Lodge?
A:

Barbeques are permitted in most types of accommodation except our studio apartments. The use of gas barbeques is prohibited. Disposable barbeques can be purchased from our Supermarket – Newton Stores.

Q: What items are not included in the accommodation?
A:

The following items are not provided. If you think you might need them, please bring them with you.

  • Tea towels
  • Cot linen
  • Hair dryer
  • Iron
  • Torch 
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Resort Information
Q: Do you allow day visitors at Bluestone?
A:

Bluestone is exclusively for its staying guests, the Blue Lagoon Waterpark is accessible for day visitors on certain days and times - please book at www.bluelagoonwales.com

Q: Are dogs or other pets allowed?
A:

We are sorry but we have a no pets policy at Bluestone (except assistance dogs), however, we can give you details of some local boarding kennels should you wish to bring your dog on your holiday.

Q: Do you have laundry facilities on site?
A:

Our lodges do not have washing machines, and we do not have a launderette on site. However, we are able to offer a laundry service with a 48 hour turn around at an additional cost.

Q: Can we bring a caravan?
A:

No, we do not allow caravans or tents on site. However, if you are staying at Bluestone in our accommodation as part of a touring holiday, you are welcome to leave your touring caravan in the long-stay car park.

Q: Can we bring our own bikes?
A:

You are more than welcome to bring your own bicycles, but please make sure they are kept secure, as Bluestone is not liable for any loss or theft of personal property.

Q: Can I park outside my accommodation?
A:

One of the greatest things about a Bluestone is that we aim to provide a car-free zone. You can, however, park outside your accommodation when you're unloading your car at the start of your break. When you're finished, you must park your car in the main arrivals car park.

You can hire Bikes and Buggies for your stay on-line via our Manage Your Booking area - you'll need your reservation number and e-mail address. 

Q: Do you have a takeaway service?
A:

Yes. Dining In offers a great take-away and delivery service, so you can have the perfect evening in! Choose from delicious Italian, Chinese or Indian and they'll deliver direct to your accommodation.

Q: Is there a cash machine on the Resort?
A:

Yes we have a cash machine located in The Village, next to the The Well Spa.

Q: Where is buggy hire?
A:

Buggy Hire is located within our Bike Hire Centre, located near the main Car Park.

Q: Do you have babysitters at Bluestone?
A:

We run a professional babysitting service every day and evening. The minimum duration is 3 hours. There is a minimum age of 3 months and if you have 3 children under 5 years or more than 4 children, you will require more than one babysitter. 

We also require 72 hours notice to pre-book the babysitting service - subject to availability.
Please note this service can only be booked via our Contact Centre on 01834 862 400 or whilst you are on resort at Village Central.

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After Your Stay
Q: Who should I contact if I leave any property behind after staying at Bluestone?
A:

Please call 01834 869 900. They will be able to deal with any reports of lost property.

Q: I am having some problems on my holiday, who should I contact?
A:

If you have an issue about your holiday whilst on the Park, you must immediately notify Customer Relations Team at Village Central during your stay so that we can resolve any problems immediately.

If, at the end of your holiday, you feel that we have not dealt with your complaint satisfactorily, please write to the Guest Services Manager at Bluestone Resorts Limited, The Grange, Canaston Wood, Narberth, Pembrokeshire, SA67 8DE within 28 days of the end of your break.

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