Response to the Coronavirus Outbreak (COVID - 19)

Information and Guidance

In light of the uncertainty we face following the outbreak of coronavirus (COVID-19), we want to reassure all guests that their welfare is paramount and we are closely monitoring the situation daily. 

If you have any concerns about Coronavirus please revisit this webpage for our latest statement and information.

Statement: May 15th 2020

After reviewing recent developments and the latest guidance from the Government updates, we have made the decision to extend the temporary closure of the resort for breaks up until Friday, 3rd July.

All guests due to arrive between 29th May – Thursday, 2nd July will have received an email from us today with further information about their break.

You can be assured that the wellbeing of our staff and guests remains our utmost priority. We are working very hard behind the scenes and are committed to reopening Bluestone – offering acres of beautiful spaces and lots of outdoor ‘Free Range’ Fun – as soon as it is practical and safe to do so.

Thank you so much for your continued patience and understanding; we really appreciate your support.

Statement: April 17th 2020

After reviewing and continually monitoring recent developments, the latest guidance from the Government updates and the ongoing work onsite to transform parts of Bluestone to assist the local Health Board's efforts, we have made the decision to extend the temporary closure of the resort for breaks up until Friday, 29 May 2020. 

We would like to reassure you that even if we haven’t managed to contact you before your scheduled arrival date, you will still be able to rearrange your break or receive a full refund where your holiday has been directly affected by the temporary park closure. Thanks so much for your continued understanding and ongoing support. This comes with very best wishes from the whole Bluestone team.

You can find the form to complete at the bottom of this page.

Statement: March 31st 2020

Thank you for your continued patience and understanding during this very difficult time. We are sorry that our response times and processes are much slower than normal; we currently have a very small team mainly working from home processing break changes and cancellations. To help support our business and community we would greatly appreciate it if you could choose to change your break rather than cancel, for customers who request a refund we aim to process these within 45 days. 

We would like to reassure you that even if we haven’t managed to contact you before your scheduled arrival date, you will still be able to rearrange your break or receive a full refund where your holiday has been directly affected by the temporary park closure. Thanks so much for your continued understanding and ongoing support. This comes with very best wishes from the whole Bluestone team.

Statement: March 25th 2020

Thank you so much for your continued support and patience during this extremely challenging time. As the situation continues to unfold, we have made the decision that it is safest for our teams - including our contact centre - to work from home wherever possible. 

This transition is likely to take a little while as our staff and systems adapt to the change. We are incredibly grateful if you can continue to bear with us. We appreciate that you will be keen to have confirmation of the status of your booking and you can be assured that we will resume our sales administration activities as soon as we can. Please also disregard any remaining balance payment requests you may have received as these are being paused with immediate effect. 

We will provide a further update as soon as our excellent call centre team are back up and running remotely. In the meantime, this comes with our sincere thanks for your understanding - and very best wishes from the whole Bluestone Team.

Statement: March 20th 2020 

Thank you so much for continuing to support Bluestone at this difficult time however in light of the government’s announcements and guidance this evening, with the welfare of our guests, staff and our stakeholders paramount; it is with a very heavy heart that we have had to make the difficult decision to close the resort from

  Monday 23rd March until Monday 27th April 2020

 For guests due to arrive within this time please find an updated form below, where you can select whether you wish to receive a refund, or move your break to a future date. If you have already filled in the form and requested to move your break, then not to worry our team will still be in touch with you as soon as possible to discuss your preference. 

 For guests arriving on Monday 23rd March, we will be in touch with you tomorrow to discuss your preferred option as our priority. With this in mind we would kindly ask all guests who are due to arrive after this date to refrain from calling the sales and reservations line until Monday to allow us to look after those with imminent arrivals. 

 This decision has been made in light of challenging and unprecedented conditions for the whole of the UK as a result of the uncertainty caused by COVID-19, and particular challenges facing the hospitality industry. We have made this decision to protect the potential risk to public health, and significant concerns among our guests, staff and the wider Bluestone family. 

 The welfare of our staff remains a key priority and we also remain in close contact with our local supply chain across Pembrokeshire and South West Wales as we are aware that this unavoidable decision will have a knock-on effect on the wider economy. 

 This is an incredibly difficult time for the whole of Pembrokeshire, Wales and the United Kingdom and our thoughts are with those affected by this rapidly changing situation. We thank you for your continued support and look forward to welcoming you to Bluestone National Park Resort in the future.