Response to the Coronavirus Outbreak (COVID - 19)

Information and Guidance

The Well Spa Retreat Update - 5th August 2020

We are delighted to announce that our guests will be able to book a relaxing treatment at our exclusive Well Spa Retreat again! 

Our on-resort haven for relaxation will reopen on Saturday, August 8th, 2020 and wil then be open on Thursdays and Saturdays for treatments only.

Considering the current guidelines provided by the Welsh Government, we will be limiting the number of treatment times per day and the Thermal Suite, hydrotherapy pool and cafe, will remain closed until further notice.

Find out more information here.

The Well Spa Retreat

Blue Lagoon Update - 4th August 2020

We are pleased to confirm that the Blue Lagoon Water Park will be reopening exclusively for staying guests arriving with us from Monday, 10th August. 

We have emailed all those who are visiting before this date directly with more information. For those guests joining us from August 10th, we have introduced some new measures and procedures for the Blue Lagoon in line with the latest guidance. 

We will contact guests arriving and staying on 10th August with details of how to book their swim sessions.

Find out more information here.

Blue Lagoon Water Park

Communication Update - 15th July 2020

We are so excited that we are only days away from reopening!

Following Friday’s Welsh Government announcement, we are preparing even more areas of the resort for our first guests to enjoy. This includes our outdoor eating areas including the legendary Camp Smokey, our spacious open-air playgrounds, our beautiful nature trail, lots of our great outdoor activities – and our one of a kind Serendome.

Our utmost priority remains the health and wellbeing of our guests and staff. We continue to work hard to ensure all areas are as safe as possible for everyone – while also allowing our guests to have lots of Free Range Fun too. As well as joining the nationwide Good to Go scheme, we are delighted to today launch our very own Guest Charter which sets out our commitment to you to ensure we do everything possible to protect our guests – and importantly the help that we ask from our guests too. Read a full copy of our Charter below.

Bluestone is a place where loved ones reconnect; where people smile, laugh and enjoy endless fun in natural open spaces. Our Charter will ensure that you enjoy the Bluestone you know and love, while keeping as safe as possible too.

We’re hopeful that we’ll have even more positive news on the Blue Lagoon, Well Spa Retreat and our indoor dining areas shortly. We can’t wait to welcome you back to Bluestone soon!

Guest Charter

Reopening Guide

For information regarding the reopning of the resort on 24th July 2020 please visit our dedicated page, where you'll find guidance on activities, food outlets, lodge cleaning and more.

Reopening Guide

Communication Update - 3rd July 2020

We are extremely excited about reopening Bluestone on 24th July and are busy working behind the scenes to ensure that we are ready for your arrival. In light of the ambiguity over when Welsh Government restrictions on swimming pools and spas will be lifted, and to give certainty to our first guest, we have made the very difficult decision to confirm that the Blue Lagoon Water Park and the Well Spa Retreat will be closed for our first four breaks, up until 7th August 2020. 

Breaks Arriving: 

 24th July 2020 

27th July 2020 

31st July 2020 

3rd August 2020 

Guests who have a break booked for this period have been sent an email and should refer to this for further direction. In recognition of the closure of the Blue Lagoon we have adjusted our rates for these four break dates accordingly. 

While we know many will be disappointed by this, there is still so much that Bluestone offers. We have exciting plans to open many of our bars and food outlets in our outdoors space, in line with the Welsh Government’s announcement yesterday – including in our one of a kind Serendome. We also have our outdoor adventure facilities, beautiful open areas and activities available, all within our 500-acre resort. Not just that, there’s the breath-taking Pembrokeshire National Park, with beautiful, Blue Flag beaches and miles of coast path, to explore all on your doorstep.

We will continue to announce updates and additional details on a weekly basis, and we remain determined to reopen as many facilities as possible, in line with all legislation and guidance, and are keeping everything under constant consideration as more information is released by the Welsh Government.  

Please remember all 2020 breaks will continue to be automatically be covered by our Coronavirus Booking Guarantee. 

We hope this gives you extra peace of mind. We very much look forward to welcoming you to Bluestone soon.

Amending 2020 Breaks

If you need to amend or cancel your 2020 Bluestone break please view our Coronavirus Booking Guarantee.

Coronavirus Booking Guarantee