Response to the Coronavirus Outbreak (COVID - 19)

Information and Guidance

Communication Update - 3rd July 2020

We are extremely excited about reopening Bluestone on 24th July and are busy working behind the scenes to ensure that we are ready for your arrival. In light of the ambiguity over when Welsh Government restrictions on swimming pools and spas will be lifted, and to give certainty to our first guest, we have made the very difficult decision to confirm that the Blue Lagoon Water Park and the Well Spa Retreat will be closed for our first four breaks, up until 7th August 2020. 

Breaks Arriving: 

 24th July 2020 

27th July 2020 

31st July 2020 

3rd August 2020 

Guests who have a break booked for this period have been sent an email and should refer to this for further direction. In recognition of the closure of the Blue Lagoon we have adjusted our rates for these four break dates accordingly. 

While we know many will be disappointed by this, there is still so much that Bluestone offers. We have exciting plans to open many of our bars and food outlets in our outdoors space, in line with the Welsh Government’s announcement yesterday – including in our one of a kind Serendome. We also have our outdoor adventure facilities, beautiful open areas and activities available, all within our 500-acre resort. Not just that, there’s the breath-taking Pembrokeshire National Park, with beautiful, Blue Flag beaches and miles of coast path, to explore all on your doorstep.

We will continue to announce updates and additional details on a weekly basis, and we remain determined to reopen as many facilities as possible, in line with all legislation and guidance, and are keeping everything under constant consideration as more information is released by the Welsh Government.  

Please remember all 2020 breaks will continue to be automatically be covered by our Coronavirus Booking Guarantee. 

We hope this gives you extra peace of mind. We very much look forward to welcoming you to Bluestone soon.

Communication Update - 22nd June 2020

After the Welsh Government’s press briefing on Friday, we are very excited that we are moving closer to opening our resort to guests once again. The safety of our guests and staff continues to be our key priority throughout all our planning and preparation. We therefore want to make sure that we open in the right way, at the right time. After considering all of the options, we have made the decision to set our reopening date – subject to final confirmation from the Welsh Government – as Friday, 24th July 2020

This slightly extended closure period will allow additional time to prepare, to ensure that the resort is ready to welcome you. If you are due to stay with us between 13th July – 24th July, you will haven been contacted by our team and we very much hope to be able to welcome you to Bluestone later in the summer. We completely understand that you are all keen to know what your upcoming holiday at Bluestone will look like.

As Government guidelines are still being released, we are keeping everything under constant review to ensure that Bluestone continues to be a place where loved ones reconnect, where people smile, laugh and enjoy free-range fun in natural open spaces. It is likely that we will have a phased reopening starting with our accommodation and some facilities. 

As you will be aware, the original adventure centre is no longer available as it has been closed to help the local Health Board as a field hospital. The site is currently hibernating and you can be assured that the area of the resort will be appropriately sectioned off and will not impact on the wider resort, or your break at Bluestone. Our overriding intention is to reopen as many facilities as possible in line with all legislation and guidance. We will keep this under constant consideration and will be announcing more details on our plans on a weekly basis, starting with today. You can rest assured that this will include some new ideas and concepts including in lodge food delivery, additional open areas and activities available within our 500-acre resort. 

 While we know that many of you are looking forward to escaping to Bluestone and Pembrokeshire’s beautiful countryside, we appreciate that others may still have some concerns about their upcoming break. Please remember all 2020 breaks will continue to be automatically be covered by our Coronavirus Booking Guarantee. We hope this gives you extra peace of mind. We can’t thank you enough for all your support over the last 3 months. We're now full steam ahead for 24th July - we can’t wait to see you at Bluestone soon!

Coronavirus Booking Guarantee