Your Accommodation

Inside Your Home From Home

Welcome to your home from home! Whether it's for one night or a little longer, we know you'll love your time at our beautiful resort.

What’s In Your Accommodation?

Here you can find a list of all the items you should be able to find in your lodge

Travel Cots , Highchairs & Bed Guards

All our accommodation has a travel cot, high chair and one bed guard provided as standard. you will need your own linen for the cot and towels for any infant.

Please note: we do not provide additional cot mattresses on recommendation from the Lullaby Trust, the UK’s foremost organisation on baby safe sleeping. Please visit their website www.lullabytrust.org.uk/ for more information.

Toddler Packs ( on request )

Toddler Packs can be requested from our Guest Service team. It contains: Non-slip bathmat; Toddler Step; Potty and Toddler toilet seat; and toddler bed pads.

Fresh Towels and Linen

Your accommodation will have fresh towels and linen at the beginning of your stay. You can replenish these for a small fee during your stay by visiting our Guest Service Team.

Housekeeping Maid Services

We have a selection of maid services for you to choose from in order to keep your inner cleaner at bay! Basic Maid, Mini Maid and Full Service. For more information please head to the Booking Office in the Village or the Information Station in the Serendome to enquire.

Please note: These are completed between 10:00am - 2:00pm. 24hours' notice is required and subject to availability

Toiletries & Starter Pack

The toiletries that are provided on arrival in your accommodation are one hand wash per bathroom and one toilet roll per toilet. We also provide each lodge with a cleaning starter pack, which includes dishwasher tablets, washing up liquid, dish towel, dish cloth. Bin bags will be located under the sink.

Extra supplies can be purchased from Newton Stores in the Village.

Additional Items which can be requested:

None slip bathmat, baby bath, lamp, mattress topper, extra pillows, shower chair, fan, tea pot, pizza cutter, casserole dish with lid & children's plastic bowls.

Please call housekeeping on the number below. Or visit Guest Services

Housekeeping Requests

Housekeeping team 9:00am to 10:00pm: 01834 862141

Enjoy Summer BBQs at Bluestone

We have exciting news. We know how much a barbecue can enhance your outdoor experience, so we're pleased to announce that you can now enjoy certain types of BBQs during your stay at the outdoor eating areas close to your lodge.

To ensure the safety of our guests and the natural environment, we have a special requirement.

They MUST be either lumpwood charcoal BBQs with legs/stand or disposable BBQ’s that are made up of natural/biodegradable materials and use no fossil fuels, such as those available to purchase from Newton Stores.

Why these disposable BBQ’s?

Less Smoke, more enjoyment. These barbecues produce less smoke, leading to a more pleasant experience for you and your neighbours. They are also better for the environment as they are designed with sustainability in mind, minimising their impact on our beautiful surroundings.

You can find the permitted disposable barbecues at our village retail store. Our staff will be happy to assist you and we look forward to welcoming you to Bluestone for a memorable summer holiday.

Barbecue Safety

Please exercise extreme caution if you are using a barbecue during your stay.

Either lumpwood charcoal BBQs with legs/stand or disposable BBQ’s that are made up of natural/biodegradable materials and use no fossil fuels, such as those available to purchase from Newton Stores.
Gas barbecues are not permitted.
Barbecues must be placed on a stand that's a minimum distance of 2 metres from the lodge building.
Disposable barbecues must be placed directly on hard ground and not on grass or wooden furniture.
Only proprietary lighting products may be used.
Please ensure that the barbecue is attended at all times and take particular care when children are about.
Steel bins are located outside the recycling compounds, please make sure embers are extinguished and allowed to go completely cold before disposal.
Do not put hot embers into your accommodation bins.

We may ask all guests to refrain from using barbecues during extreme high weather temperatures.

In Lodge Recycling Scheme

At Bluestone, we take sustainability - and protecting and supporting our environment - very seriously. Free Range Future is our sustainability movement

Free Range Future is our way of not doing anything today which our children will have to pay for tomorrow.

Already less than 1% of the park’s waste goes to landfill, and we are committed to taking this even further. So we are now focusing on our recycling rate and have recently launched food recycling in our lodges. This builds on work we did last year to recycle food from our outlets to Anaerobic Digestion.

In your studio, cottage, or lodge you will find a brown bag clearly labelled for food waste. The bags can be disposed of in a similarly labelled bin in the waste compound. Should you need any more bags, you can call Housekeeping on 01834 862141 or visit your Guest Service Team.

This initiative will complete our move to recycle all food waste from the resort and we really appreciate your support –thank you for helping us ensure a Free Range Future.

Blu-Ray Players

Blu-Ray Players can be requested from The Booking Office (in the Village). They come in a Bluestone Bag with remote, lead and clear instructions.

A £10.00 deposit is taken, which is refunded on the return of the players at the end of your stay.

Our Housekeeping Teams:

Our dedicated team is committed to ensuring that your lodge is clean and well-maintained. They may be visible around your lodge, cleaning your windows and improving your patio area during your break. If this is not convenient for you, please let them know and they will respectfully move on to the next lodge.

If you have any concerns or questions, please do not hesitate to reach out to the Accommodation Services team on 01834 862141or calling Guest Services on 01834 862 148..

Your comfort and satisfaction is our top priority!

Need Some Help?

If there’s something wrong with your accommodation, or you need assistance please get in touch with our Guest Services team.

If you have Housekeeping requests e.g. Linen/Towel Change, Inventory, please contact the Housekeeping team between the hours of 9am and 10pm on 01834 862141.

Check Out

Please remember, check-out time is 10am, 12 noon if you're staying in a Gateholm Lodge.

We ask you to be out of your accommodation promptly, so we can begin our extensive cleaning program for the arrival of the next break. It doesn't have to be the end of your break though, you are more than welcome to stay on resort until 3pm.