Arrival and Departure Guide

Main Resort Arrival and Departure Guide

This guide is for guests staying outside Merlin’s Crest, including accommodation in our Village, Silver and Gold Collections.

We want your arrival and departure to be as straightforward as possible. Before travelling, log in to your booking and complete the pre-registration details for everyone in your party.

Checking In: Croeso i Bluestone

Your break is finally here! You can arrive at Bluestone from 11am and begin exploring the resort before your accommodation is ready.

Unless you’re staying at Merlin’s Crest, please follow the signs for Main Resort Arrivals. You’ll be directed to the Arrivals Lodge, where our team will welcome you, provide your accommodation key card and help you access your Digital Welcome Pack.

Once you have checked in, please park your vehicle in the main car park until it’s time to access your accommodation.

Watch our handy arrivals video here.

Arrival

Enjoying your first day...

Resort

You’re welcome to explore the resort from 11am on your arrival day, subject to individual opening times and availability. If you leave the resort before checking in to your accommodation, please allow extra time when you return as you may need to rejoin the arrivals queue.

Explore the Resort

Entry to Your Accommodation

Your accommodation will be ready from the check-in time shown on your booking confirmation. Check-in times vary by accommodation type, so please check your booking before travelling to the resort. A limited number of 2pm Early Check-In add-ons are available for selected accommodation. Log in to your booking and visit My Lodge at least 48 hours before arrival to check availability.

Cars on Resort

Guest vehicles are only permitted on the resort when unloading on arrival day and packing on departure day, unless special permission has been granted. After unloading at your accommodation, please return your vehicle to the main car park.

Unloading at Your Accommodation

At your allocated check-in time, you’ll be able to drive onto the resort and unload at your accommodation. You’ll have up to one hour to unpack before returning your vehicle to the main car park. If you arrive after your allocated check-in time, head to the Arrivals Lodge. Our team is available 24 hours a day to help you check in.

Picking up Your Buggy

You can collect your booked electric buggy from Bike and Buggy Hire between 2pm and 7pm on your arrival day. Bike and Buggy Hire is located near the entrance barrier and main car park. Please remember to bring your driving licence.

Departure Day

It’s time to head home after what we hope has been a magical break. Here’s everything you need to know before leaving your accommodation.

Check Out Time

Please vacate your accommodation by 10am on your departure day. Late check-outs are not currently available, and a charge may apply if your accommodation is not vacated by this time. You’re welcome to leave your vehicle in the car park and continue enjoying the resort until 3pm.

Collecting Your Car

You can collect your vehicle from the main car park on the morning of departure and drive to your accommodation to pack your belongings. The resort entrance barrier is raised from 7am. If you need to leave earlier, please approach the barrier and our Security team will assist you.

Golf Buggy Returns

Please return your electric buggy to Bike and Buggy Hire by 10:30am on your departure day. Bike and Buggy Hire opens from 8am. If you’re leaving before 8am or need help returning your buggy, contact our 24-hour Security team at the Arrivals Lodge.

Returning Your Accommodation Key

When leaving the resort, please place your accommodation key in the return box at the Arrivals Lodge exit barrier.

Saying Goodbye

Hwyl Fawr!

We hope you leave with lots of happy memories and that we’ll welcome you back to Bluestone again soon.

If you experienced any problems during your stay, please contact our Guest Services team at guestrelations@bluestonewales.com so we can help put things right.

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