Frequently Asked Questions

The price of a standard Bluestone break includes accommodation, unlimited entry to The Blue Lagoon Water Park (*Additional charge may apply for special events such as After Dark) and complimentary access to the Serendome, Adventure Centre and Bluestone Village.

What's included:

• Cot and high chair in every lodge (Excludes cot linen and towels for any infant)
• Stairgates in lodges on two floors
• Wifi and internet access across the resort
• Blue Lagoon day entry* and exclusive sessions
• Adventure centre entry
• Outdoor play area
• Circus Zone (Not available during Kingdom of the Elves)
• Live entertainment most evenings
• Access to nature trails
• Guided walks and cycle rides* certain dates
• Kids movie Area
• Linen and towels (Excludes cot linen and towels for any infant)
• Electricity and heating
• Digital TV and DVD player
• Lodge cleaning starter pack
• Access to the resort transport
• Bluestone lowest price guarantee
• We now offer hairdryers in all of our accommodations as standard

 

The village features The Knights Tafarn pub, two restaurants, Tŷ Coffi, a selection of grocery (including the sale of alcoholic beverages) and gift shops, and The Well Spa (which is subject to an entry charge). 

There are also a range of upgrades and extras (e.g. free range activities, bikes and buggies, spa treatments, table bookings) on offer to help you make the most of your stay – simply Book your Accommodation and then visit the Manage Your Booking area.

 

 

We strongly advise you to take out travel & cancellation insurance in case of unforeseen circumstances. You can save 10% when you purchase from our recommended provider Citybond Suretravel” Click here for more information

You can arrive from 11am onwards on the day of your arrival and use all of the facilities that Bluestone has to offer. Our arrivals lodge is open 24 hours a day, so don't worry if you can't arrive until the evening.

 

You will be unable to take your car onto park until your check in time; this is 3pm for Ramsey, Skomer and Grassholm lodges or 4.30pm for other lodge types. On your departure day check out is at 10am, however, you are welcome to stay onsite until 3pm using Bluestone's facilities.

Bluestone is exclusively for its staying guests, the Blue Lagoon Waterpark is accessible for day visitors on certain days and times - please book at bluelagoonwales.

If you wish to have friends or family visit you on the Bluestone resort during your stay they will require a Temporary Resident Day Visitor Pass. A pass is needed for each person aged 2 years and over and is valid for the day specified only. A maximum of SIX visitors are allowed per accommodation.

Day passes can be booked via the Reservations Team ahead of your arrival on 01834 862 400. Or, if already on resort at the Booking Office, Adventure Centre or Bike & Buggy Hire.

The pass entitles the day visitor to access to the Blue Lagoon (subject to Blue Lagoon normal opening hours) use of the Adventure Centre, Nature Trail etc. All other activities, food and drinks, etc. are not included in the cost of this pass.

It’s all about free range fun at Bluestone and that means we want everyone who stays with us to have the best experience possible in an amazing environment. 

While we have many wild and wonderful animals, birds and creepy crawlies living within our 500 acres of Pembrokeshire countryside, we have a no pets policy (except assistance dogs) which has been backed by guests, with 92 per cent saying they would not like to see pets on park. 

We fully appreciate that many pet owners would love to have their adorable pets with them during their holiday and while they cannot visit or stay on park, we can recommend some great kennels and catteries locally. 

Please note that guest bringing their assistance dogs will need to bring their dog's registration documents with them to show on Arrival.

Please click here for more information.

Our Bluestone Plus package allows you to choose the area on the resort that you’ll stay in. It also includes a 2 hour thermal spa entry per adult and a bottle of wine per adult. The cost varies depending on the number within the party, to find out more call our reservations team on 01834 862400.

If guests are planning to buy groceries for their break, we advise that they do this before their arrival and unpack the items at the same time as their luggage. We request that you do not ask our staff for access to the resort after your arrival day as refusal often offends.

In the interest of guest safety we do not allow external deliveries on to the resort or to our private car parks. 

All accomodation and many areas of the resort have access to WiFi. This is a complimentary service to provide basic internet browsing, social media and webmail. Although this is a reliable connection, being a free shared connection we can’t guarantee any levels of service, availability, quality or bandwidth etc. The free service will not work for high bandwidth or low latency applications such as video streaming, VPNs, online gaming, large downloads etc

We offer Premium Wi-Fi available for purchase at a cost per device (Two devices are included with in the price of any guests staying in our St Davids lodge). The premium service has a dedicated, guaranteed bandwidth for guests which will allow exclusive use of up to 5Mbs internet connection (depending on signal strength) which will be sufficient for high-speed use such as watching TV in HD, streaming video or playing games. Premium WiFi access is available in limited quantities per break and is on a first-come first-served basis - to book Premium Wifi please login to Manage Your Booking.

The following items are not provided in lodges but some are available on request. If you think you might need them, please bring them with you.

• Cot linen and towels for any infant
• Irons and ironing boards can be requested from The Booking Office
• Torch
• Clothes airers available from The Booking Office

If you forget to bring something with you, don’t worry as most items are available from Newton Stores our Village convenience store. You can also book Groceries on-line in advance of your stay via our Manage Your Booking area.

Here is our recommended Holiday Checklist:

Bath Mats

You may wish to bring a rubber, non slip bath mat. Unfortunately we are unable to provide and realise it might be a benefit if your party consists of younger children.

Bed Linen

All bed linen is provided (including, duvets and duvet covers, pillows and pillow cases, sheets and additional warm blankets if required).  We do advise you to bring any children’s cot linen and towels for any infant as unfortunately we are unable to provide. If you should require a fresh, change of linen whilst on your stay please do not hesitate to ask.

Towels

Towels are provided in all our accommodation but we do advise that you bring your own towels for the Blue Lagoon or you can purchase them at the Blue Lagoon for £5 per towel. 

Cots & High Chairs

All lodges and cottages are equipped with a high chair and travel cot.  If you require more than one high chair or travel cot please inform reservations when making your booking. A charge will apply for an extra cot.

Clothing

There’s nothing stuffy about Bluestone. We have no dress code in place. We want your stay with us to be as comfortable as possible. We would advise however, that if you are partaking in an activity that you wear clothes that are both practical and comfortable to you. You will be provided with all relevant safety equipment for activities. You will need to provide your own swimwear for ‘Blue Lagoon’ and ‘The Well’ (spa)

Torch

Why not add to the atmosphere by bringing a torch to maybe spot some of our resident creatures at night. Being situated on the edge of ancient woodland we are sure you will come across some fascinating critters.

Bicycles

Here at Bluestone we encourage the use of bicycles. Not only is it great exercise, it is also a quicker way to get around our resort. Bikes for all the family are available for hire, as are tag-a-longs and trailers. These are ideal for children with tired legs. Please feel free to bring your own cycle helmets or alternatively cycle helmets can be purchased at Bike and Buggy Hire. Please note we do not currently hire out cycling helmets.

UK Driving Licence

Electric Golf Buggies are available to hire for those who like to take things just that little bit easier. However in order to hire a buggy you must hold a full and valid UK driving licence and in date photo card, this must be made available on collection of your buggy.

Backpack

Because the bicycle is the most popular way of navigating around the village, a backpack tends to prove very useful. 

Especially if you stop off at one of our many shops. Or perhaps you might want to purchase a souvenir from a gift shop whilst on one of our activities or just out exploring on your own.

Flip flops!

Great for wearing on the beach and splashing in the sea!

You can book a holiday online with us by via our on-line Check Availability and Book pages or by calling our Reservations team on 01834 862400. The Reservations team are open from 9am-6pm Monday - Friday and 9am-5pm Saturday and closed Sunday.

The Booking pages can be accessed by clicking the ‘Check Prices and Availability’ button in the header or the Quick Book button found at the bottom of the viewing pane. 

Once you have booked your accommodation you’ll be able to add activities and extras to your booking at any time via the Manage Your Booking option at the top of the viewing pane. 

In the Manage Your Booking area, you’ll also find lots more information to help you plan and manage your stay including details on how to get here and the opportunity to pre-register and download charge to your accommodation forms ready for your arrival!

Our Reservations Team will be happy to help you complete your booking. You can either contact them on-line via the Live Chat option shown at the top of the viewing pane or e-mail reservations@bluestonewales.com and we will get back in touch as soon as possible.  If you would prefer to speak to one of the team please telephone 01834 862400 between 9am-6pm Monday - Friday and 9am-5pm Saturday (Closed Sunday).

The price of a standard Bluestone break includes accommodation, unlimited entry to The Blue Lagoon Water Park (*Additional charge may apply for special events such as After Dark) and complimentary access to the Adventure Centre and Bluestone Village.

 

What's included:

• Cot and high chair in every lodge
• Stairgates in lodges on two floors
• Wifi and internet access across the resort
• Blue Lagoon day entry* and exclusive sessions
• Adventure centre entry
• Outdoor play area
• Circus Zone
• Live entertainment most evenings
• Access to nature trails
• Guided walks and cycle rides* certain dates
• Linen and towels
• Electricity and heating
• Digital TV and DVD player
• Lodge starter pack
• Access to the resort land train
• Bluestone lowest price guarantee

 

The village features The Knights Tafarn pub, two restaurants, Tŷ Coffi, a selection of grocery (including the sale of alcoholic beverages) and gift shops, and The Well Spa (which is subject to an entry charge). 

There’s also a plethora of upgrades (e.g. early check-in, choose your lodge location) and extras (e.g. free range activities, bikes and buggies, spa treatments, table bookings) on offer to help you make the most of your stay – simply Book your Accommodation and then visit the Manage Your Booking area.

Our standard arrival days are Friday and Monday, but we do allow stays of 1-7 nights in our Studios which accommodate 2 adults. When booking on-line simply select the Choose Your Own Dates option in the Choose Your Holiday section of the Duration and Arrival step. 

If you want to book a standard stay and wish to arrive on any other day, this is possible, but your stay would be charged as starting the proceeding arrival day.

Infants are under 2. All our accommodation has a single travel cot provided as standard but you do need to bring your own linen for the cot and towels for any infant. 

Additional cots can be booked in the Upgrades area of Manage Your Booking. We also provide one high chair and stair gates in every accommodation as standard.

Our Bluestone Plus package allows you to choose the area on the resort that you’ll stay in. It also includes a 2 hour thermal spa entry per adult and a bottle of wine per adult. The cost varies depending on the number within the party, to find out more call our reservations team on 01834 862400.

If booking more than 12 weeks ahead, an immediate, non-refundable deposit payment of 35% of the total cost of your break is usually required to secure your booking. 

This payment covers the cost of processing your reservation. 

You may pay the full cost of your break at this point but the balance will automatically be taken 12 weeks before the start of your break. If you wish for the balance to be taken from a different card or in advance of the 12 week due date please contact our Reservation team on 01834 862 400 before the remaining balance due date. 

If booking less than 12 weeks ahead, full payment is required at the time of making your reservation. Reservations can be made on-line by clicking the Check Prices and Availability or using Quick Book or by telephone.

Yes, subject to a cancellation charge, you can cancel your booking. Please see our Booking Terms and Conditions. If you’d like to discuss cancelling your break please contact us on 01834 862 400 between 9am-6pm Monday - Friday and 9am-5pm Saturday and closed Sunday.
.

Our team of reservation consultants are ready to help with any query you may have, open from 9am-6pm Monday - Friday and 9am-5pm Saturday and closed Sunday. Or try our "Live Chat" facility, email us on reservations@bluestonewales.com or just call on 01834 862400 to speak with one of our sales consultants.

Should you wish to make a change to your booking once it is confirmed, we will try to meet your request. Changes are possible 12 weeks or more before your holiday start date. 

A charge of £35 will be payable for each alteration. Each alteration is subject to availability. You must select your new start date within 4 weeks of requesting the change, otherwise the change will be treated as a cancellation and a fee will apply. You may only change your holiday start date once. Please note that you will also incur additional changes if the cost of your holiday rises.

You can change the number of people in your party providing you have adequate space in your accommodation. In order to do this you will need to contact our Contact Centre by our 'contact us' form or by telephoning 01834 862 400.

Subject to availability, you are more than welcome to upgrade your accommodation. Please visit the Manage Your Booking area of our website (you will require your e-mail address and reservation number) or contact our Contact Centre team via telephone on 01834 862 400 or e-mail them at reservations@bluestonewales.com and we will get back in touch as soon as possible. 

Once you have arrived at Bluestone, it is sometimes possible to add an extra day to your stay. However, this is only available during quieter periods and cannot be booked prior to your arrival and requires 48 hours notice. Please contact our Contact Centre team on 01834 862 400. If you are already on the resort, the team at The Booking Office in the heart of the village will also be able to help you.

Please note booking of the above is nonrefundable unless the booking is resold. With sufficient notice (a minimum of 24 hours) we will endeavor to transfer the booking to another date/time. All deposits for restaurant bookings are nonrefundable. Please note a valid receipt as proof of purchase must be provided in order for a refund to be processed.

Our Bluestone Inclusive package was a limited time offer which is no longer available.

You can arrive from 11am onwards on the day of your arrival and use all of the facilities that Bluestone has to offer. Our arrivals lodge is open 24 hours a day, so don't worry if you can't arrive until the evening.

 

You will be unable to take your car onto park until your check in time; this is 3pm for Ramsey, Skomer and Grassholm lodges or 4.30pm for other lodge types. On your departure day check out is at 10am, however, you are welcome to stay onsite until 3pm using Bluestone's facilities.

You’ll arrive at our arrivals lodge where our staff will check you in, give you your car security pass, card to your accommodation and a map.

 

To get ready for check-in, you can complete your pre- arrival details on-line and download and complete our ‘Charge to your Accomodation’ form. Simply log in to Manage Your Booking and select Pre-Register. In this area of our website you will find everything you need to know to plan and make the most of your stay including maps and directions. 

Bluestone has a staggered check-in process, with your check-in time based on your accommodation.

2pm: Studios

3pm: Ramsey Lodge, Skomer Lodge, Grassholm Lodge

4:30pm: 1 bedroom cottage, 2 bedroom cottage, Caldey Lodge, Caldey Adapted, Gateholm Lodge, Tenby Lodge, Caldey Connect, Dinas Lodge, St. David's Lodge, Pembroke Lodge, Dinas Bunkhouse, Tenby Connect

On your departure day check out is at 10am, however, you can stay onsite until 3pm using Bluestone's facilities. 

You may take your vehicle to your accommodation to unload it at 4.30pm, but it must be returned to the long-stay car park immediately afterwards. In the interests of health and safety and general customer welfare we actively enforce this requirement. 

1. Your confirmation letter which provides your booking references and directions to the Park.

2.  Your booking confirmation records and itinerary for any pre-bookings (e.g. activities, spa treatments, bikes and buggies). You can print your itinerary off on-line in the Manage Your Booking area. 

3.  If you have pre-booked a buggy, you must provide a full and valid UK driving license (an in date photo card will suffice), this must be made available on collection of your buggy.

Buggy Hire is located within our Bike Hire Centre, located near the main Car Park. Visit our Resort page for more information.  

In the interest of guest safety we do not allow external deliveries on to the resort or to our private car parks. Any purchases therefore must be brought with you in your own vehicle. We request that you do not ask our staff for access to the resort after your arrival day as refusal often offends.

If you wish to purchase food off site you will need to bring it with you on arrival, or carry it down on foot after the barrier has been closed.

We do have an excellent range of food and drink options available on-site or if you prefer self-catering you can purchase groceries in Newton Stores our Village shop.

 

You can book tables or also order groceries in advance of your stay online. Your groceries will be delivered to your accommodation prior to your arrival! Simply log into Manage Your Booking.

You are more than welcome to bring your own bicycles, but please make sure they are kept secure, as Bluestone is not liable for any loss or theft of personal property.

If you wish to hire a bike or require a trailer or tag, these can be booked on-line in the Manage Your Booking area or by calling our Contact Centre on 01834 862400.

If you forget to bring something with you, don’t worry as most items are available from Newton Stores our Village convenience store. You can also book Groceries on-line in advance of your stay via our Manage Your Booking area.

Here is our recommended Holiday Checklist:

Bath Mats

You may wish to bring a rubber, non slip bath mat. Unfortunately we are unable to provide and realise it might be a benefit if your party consists of younger children.

Bed Linen

All bed linen is provided (including, duvets and duvet covers, pillows and pillow cases, sheets and additional warm blankets if required).  We do advise you to bring any children’s cot linen and towels for any infant as unfortunately we are unable to provide. If you should require a fresh, change of linen whilst on your stay please do not hesitate to ask.

Towels

Towels are provided in all our accommodation but we do advise that you bring your own towels for the Blue Lagoon or you can purchase them at the Blue Lagoon for £4 per towel. 

Cots & High Chairs

All lodges and cottages are equipped with a high chair and travel cot.  If you require more than one high chair or travel cot please inform reservations when making your booking. A charge will apply for an extra cot.

Clothing

There’s nothing stuffy about Bluestone. We have no dress code in place. We want your stay with us to be as comfortable as possible. We would advise however, that if you are partaking in an activity that you wear clothes that are both practical and comfortable to you. You will be provided with all relevant safety equipment for activities. You will need to provide your own swimwear for ‘Blue Lagoon’ and ‘The Well’ (spa)

Torch

Why not add to the atmosphere by bringing a torch to maybe spot some of our resident creatures at night. Being situated on the edge of ancient woodland we are sure you will come across some fascinating critters.

Bicycles

Here at Bluestone we encourage the use of bicycles. Not only is it great exercise, it is also a quicker way to get around our resort. Bikes for all the family are available for hire, as are tag-a-longs and trailers. These are ideal for children with tired legs. Please feel free to bring your own cycle helmets or alternatively cycle helmets can be purchased at Bike and Buggy Hire. Please note we do not currently hire out cycling helmets.

UK Driving Licence

Electric Golf Buggies are available to hire for those who like to take things just that little bit easier. However in order to hire a buggy you must hold a full and valid UK driving licence and in date photo card, this must be made available on collection of your buggy.

Backpack

Because the bicycle is the most popular way of navigating around the village, a backpack tends to prove very useful. 

Especially if you stop off at one of our many shops. Or perhaps you might want to purchase a souvenir from a gift shop whilst on one of our activities or just out exploring on your own.

Flip flops!

Great for wearing on the beach and splashing in the sea!

Yes, you can charge almost any purchase on resort including Food & Beverage, Activities, Spa, Bike & Buggy Hire and Retail using our guest ledger facility.

You can download and pre-fill the forms prior to arrival via the Pre-Regration section in the Manage Your Booking area.

When you arrive at Bluestone and are checking in you will be asked if you would like to 'Charge to your Accommodation'. If you say yes, then simply read and sign the disclaimer and follow the instructions provided. 

Please note that the use of this facility requires us to have up to date credit / debit card details and to pre authorise your card, this will reduce the amount of credit that may be available to you.

You can download and complete a form prior to your arrival via the Pre-registration section of the Manage Your Booking area.

You may use the charge back facility for the purchase of any activities, food & beverage or retail consumption on the Bluestone resort at all permanent fixed till points.

You can use it up to 5am on the day of your departure.

1. Upon being asked for payment state that you wish to charge back to your accommodation and hand over your brown key card wallet and key card.
2. Confirm your accommodation number e.g. Augustus Way 2.
3. You will be asked to confirm the name of the main person on the booking.
4. Staff will check this name against the booking to confirm authenticity. 
5. You will be presented with a receipt to sign, sign the receipt and hand back to till operator.
6. Your key card wallet, key card and a copy of the receipt will be handed back to you.
7. Repeat as required.
8. You can check the charges on your bill at any time by using the TV in your accommodation, instructions are provided on the TV system.
9. If you have a query on any item on your bill, please visit The Booking Office no later than 10am on the day of departure.
10. Your bill will be settled automatically on your day of departure or whenever the value of goods / services purchased crosses our authorisation limits.

Bluestone will pre authorise credit upon production of a valid debit or credit card.  This amount will reduce the amount of credit that is on your credit / debit card for up to seven days.

Each night, Bluestone will check the amount you have spent and if you have spent more than the credit amount, we will take payment at this time and reset your pre authorisation limit.

You must carry your brown key card wallet and key card with you at all times if you wish to charge to your accommodation. Without both the card and wallet we are unable to charge back to your accommodation.

Bluestone retains the right to stop your use of this facility at any time and for any reason including but not limited to; failure of authorisation, technical issues etc. Bluestone retains the right to recover any unpaid bills and recovery costs through appropriate legal channels.

Your accommodation will be allocated to you on the day you arrive, however, subject to availability a preference fee can be paid in advance, prior to your arrival. This is £75 for a lakeside lodge, £50 for anywhere else on the resort, please call our Reservations team on 01834 862400 to arrange.

 

We do offer a group discount that for the £50 you may state the area and the lodge number of 1 to 2 lodges, or for £100, 3 to 4 lodges (Saving up to £100), Our lakeside group discounts are £75 for 1 to 2 lodges (Saving up to £75) and £150 for 3 to 4 lodges. (Saving you up to £150)

Our Bluestone Plus package allows you to choose the area on the resort that you’ll stay in. It also includes a 2 hour thermal spa entry per adult and a bottle of wine per adult. The cost varies depending on the number within the party, to find out more call our reservations team on 01834 862400.

We have bed guards which are available for you on request throughout your stay. They can be requested either by contacting reservations prior to arrival or by contacting guest services while on resort.

Yes all of our televisions have HDMI ports. 

All accomodation and many areas of the resort have access to WiFi. This is a complimentary service to provide basic internet browsing, social media and webmail. Although this is a reliable connection, being a free shared connection we can’t guarantee any levels of service, availability, quality or bandwidth etc. The free service will not work for high bandwidth or low latency applications such as video streaming, VPNs, online gaming, large downloads etc

We offer Premium Wi-Fi available for purchase at a cost per device (Two devices are included with in the price of any guests staying in our St Davids lodge). The premium service has a dedicated, guaranteed bandwidth for guests which will allow exclusive use of up to 5Mbs internet connection (depending on signal strength) which will be sufficient for high-speed use such as watching TV in HD, streaming video or playing games. Premium WiFi access is available in limited quantities per break and is on a first-come first-served basis - to book Premium Wifi please login to Manage Your Booking.

Smoking is not permitted in any buildings, lodges or apartments. It is permitted only in designated areas. If you smoke within your accommodation, we reserve the right to charge an additional £50 deep clean charge. Please note this includes E Cigarettes.

Linen and towels are provided in your accommodation, but any additional linen items you may require will be provided at a supplemental charge. 

To pre book additional towel packs please log in to your booking online, simply access Manage Your Booking and supply your confirmation number and email address. You will then be able to add items to your booking. Alternatively you can contact our Reservations team by telephone or e-mail. 

Your accommodation will have fresh towels and linen at the beginning of your stay. You can replenish these for a small fee during your stay.  Handy tip – Don’t forget to bring your beach towels! 

You can add Maid Service to your booking on-line via  ‘Manage your Booking’ - you'll need your reservation number and e-mail address.

Toiletries provided include 1 bar of soap per bathroom and 1 toilet roll per toilet, more can be purchased from Newton Stores in the Village.

All lodges and cottages* are equipped with a high chair and travel cot (excludes cot linen and towels for any infant). If you require more than one high chair or travel cot these can be added to your booking (charges apply) via the Upgrades section of Manage Your Booking (or inform Reservations when making your booking). 

How to unfold our travel cots

*Not including our studio apartments.  If you are staying in a studio and require a cot, please contact the Reservations Team on 01834 862 400 and they would be happy to arrange this for you.

You are provided with a starter pack which includes two dishwasher tablets, washing up liquid, dish towel, dish cloth and one additional bin bag for each bin.

As Bluestone is a self-catering facility no food is provided however you can purchase an emergency starter pack on Arrival for only £9.00. The emergency pack contains milk, orange juice, tea, coffee, sugar and cereal.

You can purchase Welcome Hampers on-line via Manage Your Booking - you will need your reservation number and e-mail address to access this area.

All of our accommodation types have a TV, DVD and Free view player.

Yes, hair dryers are available in all of our accommodation types as standard.

No, we are a short break destination offering 3, 4 and 7 night stays starting on a Monday or a Friday, or one-night stays in our studio apartments.

We have accommodation to suit couples, families or groups of up to eight people, so we have plenty of options to suit different groups without the need of an extra put-up bed.

We are sorry but we have a no pets policy at Bluestone (except assistance dogs), however, we can give you details of some local boarding kennels should you wish to bring your dog on your holiday.

Barbeques are permitted in most types of accommodation except our studio apartments. The use of gas barbeques is prohibited. Disposable barbeques can be purchased from our Supermarket – Newton Stores.

The following items are not provided in lodges but some are available on request. If you think you might need them, please bring them with you.

• Cot linen and towels for any infant
• Irons and ironing boards can be requested from Village Central
• Torch
• Clothes airers available from Village Central

A Temporary Resident Day Visitor Pass is required if you wish to have friends or family visit you on the Bluestone resort. A pass is required for each person aged 2 years and over and is valid for the day specified only. You will need to purchase these on behalf of your visitor from the Booking Office, Adventure Centre or Bike & Buggy Hire. The pass entitles the day visitor to access to the Blue Lagoon (subject to Blue Lagoon normal opening hours) use of the Adventure Centre, Nature Trail etc. All other activities, food and drinks, etc. are not included in the cost of this pass.

Bluestone is exclusively for its staying guests, the Blue Lagoon Waterpark is accessible for day visitors on certain days and times - please visit the Blue Lagoon website.

If you have any specific dietary needs, food intolerance or allergies and plan to eat at a restaurant, cafe on resort or attend one of our dinner shows, then we are happy to cater for you. 

We can sell accommodation vouchers for your family and friends to book in a stay with us. If you have a break booked, you can also purchase ‘Me to You’ vouchers which are valid for anything on the resort during your stay with us. Please call 01834 862 400 to book with us and one of our friendly Sales Team will be able to assist.

It’s all about free range fun at Bluestone and that means we want everyone who stays with us to have the best experience possible in an amazing environment.

While we have many wild and wonderful animals, birds and creepy crawlies living within our 500 acres of Pembrokeshire countryside, we have a no pets policy which has been backed by guests, with 92 per cent saying they would not like to see pets on park.

We fully appreciate that many pet owners would love to have their adorable pets with them during their holiday and while they cannot visit or stay on park, we can recommend some great kennels and catteries locally. And it gives them time to explore some of the wild nature here at Bluestone.

External Grocery Delivery

In the interest of guest safety we do not allow external deliveries on to the resort or to our private car parks. 

Any purchases therefore must be brought with you in your own vehicle. We request that you do not ask our staff for access to the resort after your arrival day as refusal often offends.

If you wish to purchase food off site you will need to bring it with you on arrival, or carry it down on foot after the barrier has been closed.

Lodge Delivery

We do provide an on-site delivery service where you can pre-book your groceries and order from a range of food hampers that will be delivered to your lodge before your arrival. 

Simply visit Manage Your Booking and in the left-hand menu select Order Your Groceries or Food and Drink, where the hampers are listed.  

Shopping On Resort

If you need to pick up any items during your break our well-stocked village shop Newton Stores has everything from disposable barbecues to a range of fruit and vegetables you might need during your stay.  

Treat Your Self

If you want a night off from self-catering, remember we  have an excellent range of Food and Drink options available on resort to enjoy.

Yes of course! We have three chargers at Bluestone; two are for cars with a European standard ‘Type 2’ connection, such as Audi, Volkswagen, BMW, Volvo, Mercedes, Porsche, Hyundai and some Renaults. One is exclusively for Tesla drivers, but all are completely free to use! If your car has a Type 1 connection then you will be able to charge your car from our Arrivals building.

Please contact the Reservations Team on 01834 862 400 to find out opening times of the facilities during your stay.

The bus service runs from the Village starting at 8:45am and ending at 7:45pm, this is usually a half an hour cycle between the first and last stop. This service runs every day, from the Village to the Adventure Centre, Long Stay car park and onwards to the Blue Lagoon. There is a short interval between 13:15 and 13:45 where the bus does not run.

 

*Typically the service will run from the Blue Lagoon on the hour and at half past. Then from the village at around quarter past and quarter to the hour.

Accommodation can be booked via the Adventure Centre reception, The Booking Office, or by calling the guest services number on your key card.

You are able to pick these up your Blue Lagoon tickets on the first visit to the Blue Lagoon by presenting your room key and confirming your accommodation. You will then be issued your passes for the duration of your stay and will be able to scan in and out at your convenience without the need to visit reception on every visit.

Activities can be booked at the Adventure Centre, The Booking Office, by calling the guest services number on your key card, the manage my booking section online, or The Blue Lagoon Reception.

Our lodges do not have washing machines, and we do not have a launderette on site. However, we are able to offer a laundry service with a 48 hour turn around at an additional cost.

No, we do not allow caravans or tents on site. However, if you are staying at Bluestone in our accommodation as part of a touring holiday, you are welcome to leave your touring caravan in the long-stay car park.

You are more than welcome to bring your own bicycles, but please make sure they are kept secure, as Bluestone is not liable for any loss or theft of personal property.

You can park outside your accommodation when you're unloading your car at the start of your break. When you're finished, you must park your car in the main arrivals car park.  This is excluding blue badge holders who can park in the designated areas around the resort. If you are staying in a Cottage or Studio in our Village, this area is pedestrianised so you will need to park in the designated areas and then unload your car - you cannot park right outside the Cottages or Studios.  

You can hire Bikes and Buggies for your stay on-line via our Manage Your Booking area - you'll need your reservation number and e-mail address. 

Yes, our Oak Tree Restaurant offers a Take Away service on its freshly made pizzas, we also have our Chippy in the Village. We also have a number of different food outlets on the resort catering for all the family and meals throughout the day, 7 days a week. To view our range of outlets please visit our Food and Drink section of the website. Plus Newton Stores offers a range of hampers that can be pre-ordered once booked in Manage Your Booking.

Yes we have a cash machine located in The Knights Tafarn in the Village. 

Buggy Hire is located within our Bike Hire Centre, located near the main Car Park.

We run a professional babysitting service every evening after 6pm. The minimum duration is 3 hours. There is a minimum age of 3 months and if you have 3 children under 5 years or more than 4 children, you will require more than one babysitter. 

Please note this service can only be booked via our Contact Centre on 01834 862 400 or whilst you are on resort at The Booking Office. We require 72 hours notice to pre-book the babysitting service - subject to availability. You MUST stay on resort, you are not permitted to leave Bluestone.

Assistance and Service dogs are welcome at Bluestone. Please notify the Reservations Team pre arrival of any special requirements and present relevant documentation on Arrival.

There is a designated toilet area and we request that assistance and service dogs wear their harness and coat in all public areas.

We will allow car access on the day of your departure to pack up your things; the barrier opens at 5am to allow you to do this and closed again at 10:30 (Monday and Friday). If your departure date is not on one of our standard departure days please visit security at the arrivals lodge to make the necessary arrangements. Then you can load your belongings for your departure, they will usually allocate you a 1 hour slot to pack and return to the long stay car park.

Simply pop your key cards and car hangers into the wooden box next to the exit barrier as you leave. We like to make it easy!

Check out time is at 10:00am on the day of your departure, this is the time you must vacate your accommodation. There is no formal check out procedure and you are more than welcome to use all of the resorts activities and facilities until 3pm.

Please email lostproperty@bluestonewales.com with details of the lost property and include your contact details. 

If you have an issue about your holiday whilst on the Park, you must immediately notify the Customer Relations Team at Guest Relations during your stay so that we can resolve any problems immediately.

If, at the end of your holiday, you feel that we have not dealt with your complaint satisfactorily, please write to the Guest Services Manager at Bluestone Resorts Limited, The Grange, Canaston Wood, Narberth, Pembrokeshire, SA67 8DE within 28 days of the end of your break.