Arrival and Departure Guide
We want your arrival and departure day to be as easy as possible, so here's our guide on checking in and out of our resort! Remember to log into your booking before you arrive so that you can pre-register on behalf of each member of your party.
Checking In: Croeso i Bluestone
Your break is finally here! Free Range Fun and magical memories await. On your arrival day you can arrive at Bluestone from 11:00am and enjoy all our facilities.
Depending on your selected accommodation, please follow the relevant signage to either Merlin’s Crest Arrivals OR All Other Arrivals. Please note, Merlin’s Crest is home to our new Platinum Lodges.
For Merlin’s Crest Arrivals, you will be directed to our private car park exclusively for guests staying in Merlin’s Crest. Please note, our Merlin's Crest car park uses Automatic Number Plate Recognition (ANPR) technology, so it’s important that the car you arrive in has the same registration as the one entered in your pre-registration details. Within the car park is our Merlin's Crest Welcome Lodge. Here, our Guest Services team will be on hand to welcome you to our resort. They will also present you with your accommodation key card and access to your Digital Welcome Pack (with lots of exciting information about your break!).
For All Other Arrivals, you’ll be directed to our Arrivals Lodge, where our Arrivals Team will present your key card and provide you with access to our Digital Welcome Pack (with lots of exciting information about your break!). Once you are all checked in, proceed to our Long Stay car park and let the Free Range Fun begin!
Enjoying Your First Day
Guests are welcome to enjoy all resort facilities from 11am on arrival day. Please note, guests who leave the resort will need to re-join the queues to our car parks on return.
Entry To Your Accommodation
For Merlin’s Crest Arrivals, you will be able to access your accommodation at 4:30pm.
For All Other Arrivals, depending on your selected accommodation, you will be able to access to your lodge after 3pm or 4:30pm.
Cars On Resort
Guest cars are not permitted on the resort, except for arrival/departure days. Any cars that you do see on the resort have either been given special permission or are staff vehicles.
For Merlin’s Crest Arrivals, at your designated check-in time (4:30pm), please head to your allocated lodge and unload your belongings using your designated driveway. Then take your vehicle back to the private car park.
For All Other Arrivals, at your designated arrival time you will be able to access the resort from the car park. You will then have an hour window to drive to your assigned lodge and unpack your belongings. Once completed, your car should be returned to the car park until departure day. If you’re arriving a little later, the Arrivals Lodge is staffed 24-hours a day and a friendly face will always be there to check you in.
Picking Up Your Buggy
For Merlin’s Crest Arrivals, once you have unpacked your belongings and returned your car to the carpark, you will be able to collect your complimentary electric buggy from the Buggy Park located within the Merlin’s Crest car park. Please ensure your Merlin's Crest buggy is only charged using the charging point at your lodge.
For All Other Arrivals, you can collect your pre-booked golf buggy from Bike and Buggy Hire between 2-7pm on your arrival day. This is positioned next to the entrance barrier, close to the Long Stay car park - remember to bring your driving licence with you!
It's time to say goodbye after, what we hope, was a magical break. Here's everything you need to do before you head home.
On the day of your departure, check-out time is strictly 10am. Late departures are currently unavailable, and charges may be incurred should you leave your accommodation after. You don't have to go home just yet, make your holiday last even longer, and stay on the resort until 3pm!
For Merlin’s Crest Arrivals, you can collect your car at any point in the morning before 10am and drive to your accommodation to pack up your belongings.
For All Other Arrivals, you can collect your car at any point in the morning before 10am and drive onto the resort to pack up your belongings. On the main resort, the barrier is permanently raised from 7am, but if you need to leave earlier simply drive up towards the barrier and security will lift it for you.
Returning Your Buggy
For Merlin’s Crest Arrivals, your golf buggy will need to be returned to the Merlin's Crest buggy park by 10:30am. If you require any assistance, our Welcome Lodge will be open from 8am. Alternatively, please contact our 24-hour security team at the All Other Arrivals Lodge who will be happy to assist.
For All Other Arrivals, your golf buggy will need to be returned by 10:30am on your departure day. On this day, Bike and Buggy Hire opens from 8am, so there’s plenty of time to drop it off with our team before you leave. If you are leaving before 8am, please park the golf buggy in a safe position outside of the Bike and Buggy Hire building and away from the main road. If there are any problems, please contact the 24-hour security team at the Arrivals Lodge who will be happy to assist.
Returning Your Accommodation Key
For Merlin’s Crest Arrivals, when leaving the resort please return your accommodation key to the Merlin’s Crest Welcome Lodge. Guests are welcome to leave their car in the Merlin’s Crest car park after vacating their accommodation, to continue enjoying the facilities on the resort until 3pm.
For All Other Arrivals, when leaving the resort please drop your accommodation key in the box provided at the Arrivals Lodge exit barrier. Guests are welcome to leave their car in the Long-stay car park after vacating your accommodation, to continue enjoying the facilities on the resort until 3pm.
We hope you leave feeling relaxed, happy, and ready to come back again - see you soon!
Saying Goodbye: Hwyl Fawr!
Didn't that go quickly? After it feels like you've only just arrived, you're heading back home again. We hope you will be leaving with amazing memories, and you'll be returning to see us again soon!
If there were any problems during your stay, we want to know about them so we can put them right, so please get in touch with our Guest Services Team at firstname.lastname@example.org.
Need Some More Help?
If you've got any further questions about your arrival or departure, please check our Guest Questions, or get in touch with us directly, we love to hear from you!
Get Ready for Your Stay
We want you to enjoy every second of your break. Check out our tips and advice for making it the best holiday ever!