Contact Us

We're here to help

Our on-resort team are on hand to make sure your break runs as smoothly as possible. Guest Services can also book you onto activities, make restaurant reservations and advise you on any complimentary events happening during your visit.

You can find them at the Booking Office (Village), the Hive reception, in the Information Station (Serendome) and on change over days in Bike & Buggy Hire.

The dedicated team are here to help with any queries you may have and make your stay as enjoyable as possible.

Here to help with any queries and to make your stay as enjoyable as possible.

Our Opening Times

Contact Numbers

All those important numbers you will need during your break:

Useful to know: Our rural location can cause intermittent mobile signal for some guests. However, our Wi-Fi network supports Wi-Fi calling. Enabling this feature in your phone settings may help you stay connected with our team during your visit.

Guest Services Team

Available daily 8:30am - 8:00pm: 01834 862 148

Out of Hours: 01834 862 156

Our team are also available via social media or email: rel@bluestonewales.com

Accessibility Requests

For accessibility requests and information please use the following email: accessibility@bluestonewales.com

Emergency Phones

We have several emergency phones located around the resort. Please see the locations marked on the Resort Map below:

Resort Map

Emergency Onsite Contact:

01834 891 546

Housekeeping Requests

Housekeeping team 9:00am to 10:00pm: 01834 862141

Linen/Towel Change (small charge may apply)
Inventory
Mini Maid service (1 hour sprucing of lodge). Please book this with Guest Services. Subject to availability.
Basic and Full Maid Service (will need 24 hours notice, subject to availability). Prices depend on lodge type. Please refer to the link below for prices.

All maid services will be completed between 10:00am and 2:00pm.

To book, please contact Guest Services.

Housekeeping Maid Services

Maintenance Requests

Thank you for requesting that the maintenance team visit your accommodation - we appreciate you making us aware of this matter.

If you feel the issue can be dealt with after your stay, we will address the fault on your departure.
If you require the attendance of one of our maintenance team in your accommodation during your stay, we can arrange a visit at a convenient time that suits you, whilst you enjoy the rest of the resort.