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Coronavirus: Guidance and Advice

 

Information and Guidance

 

Please find information, guidance, and advice regarding Bluestone's response to the Coronavirus (COVID-19) outbreak. 

This page is regularly updated with information, however is all subject to change as restrictions are announced by the Welsh Government.

 

 

Guest Updates

 

COVID-19: Bluestone is now a cashless resort and all transactions in food outlets must be paid by card only. Cash machines have also been removed from the resort.

 

Return of Indoor Dining - Updated 14th May 2021

We are delighted to confirm that, from Monday the 17th of May, we will be reopening the majority of our food and drink outlets across the resort for both indoor and outdoor dining.

The Farmhouse Grill

We are moving from the takeaway to a new indoor restaurant menu, serving delicious family favourites and mouthwatering delights from the grill. Safety measures will be in place throughout the restaurant and advance reservations are strongly encouraged. The Farmhouse Grill will no longer provide delivery options.

 

The Knights Tafarn

We are returning to indoor dining at the Knights Tafarn with the full menu the Tafarn is known and loved for. If you wish to dine indoors, you will need to make a reservation, however, the outdoor terrace won't require booking. Safety measures will be in place throughout. The Knights Tafarn will no longer provide delivery options.

 

Ty Coffi

Seating is back inside our wonderful Village coffee shop, with safety measures in place. There's no need to book for indoor or outdoor seating. 

 

Camp Smokey

Our retreat in the forest will be open for dining, with safety measures in place. A reservation will be required and we advise you to book ahead as Camp Smokey is very popular! Guests dining at Camp Smokey will be able to use the firepit to roast marshmallows, which will be managed by staff.

 

The Oak Tree Restaurant

This will remain our takeaway-only restaurant for either delivery or collection initially. The indoor restaurant will reopen as soon as possible, and we will keep guests updated. For guests who already have pre-booked reservations at the Oak Tree next week, you will have received an email separately with more information.

 

Other Outlets

Our outlets in Serendome and The Chippy will continue to operate as normal. Our outlet poolside in the Blue Lagoon will remain closed until Government restrictions allow.

 

Book Ahead

Advance reservations, through Plan Your Stay, are strongly recommended for all sit-down dining outlets. Further details about specific outlet opening times will be in your Digital Welcome Pack on arrival and Guest Services are always pleased to help with any queries on-resort. Please remember safety measures will be in place within all of our outlets. 

 

Safety Measures

We will be following the ‘rule of 6’ across the resort – as well as all the other updated Welsh Government guidance including taking Track and Trace information for all seated guests, and the wearing of face coverings except when eating or drinking. As always, it is important that all our guests keep themselves up-to-date and you can find out more information, including details on travel and extended bubbles, on the Welsh Government website.

 

 

Reopening of Blue Lagoon Water Park, 1:00pm, 3rd May 2021 - Updated 30th April 2021

We are pleased to confirm that the Blue Lagoon will be reopening for guests joining us from Monday, 3rd May 2021. To give us some additional time to put necessary measures in place, the Blue Lagoon will be reopening on the 3rd of May at 1:00pm. From the 4th of May, the Blue Lagoon will be open from 8:30am to 17:45pm, daily.

We’ve been hard at work preparing the Blue Lagoon for your arrival – and there are some important changes for you to be aware of for your stay. These new measures include:

Measures in place

  • Limited entry is available every 15 minutes - this is due to reduced capacity (see below for more information)
  • Ninety-minute time slots are based on your time of arrival. There is no limit on the number of sessions for your stay.
  • Spectators will not be permitted.
  • Social distancing and enhanced cleaning will be in place throughout the facility. It is important that you follow the advice and guidance of Blue Lagoon team members at all times.
  • Please limit the number of items you bring with you on your visit. Towels and personal items must be kept in your locker which is free of charge and can be found on the poolside.
  • Please arrive already wearing your swimwear under your clothes. Showers and dryers won’t be available on exit from the pool.
  • To ensure safety is maintained in the pool the following will not be operating: Lazy River, Water Cannons, wave machine, guest showers. The indoor spa pool will operate with additional controls.
  • The Flumes will be closed when the Blue Lagoon Water Park initially opens (as per advice from the Local Authority). 

 

Blue Lagoon entry: How it will work

The Blue Lagoon will have limited availability every 15 minutes.  Once guests join the queue/arrive each guest will be given a coloured band which is required to gain entry, our queue busters will be on hand to give estimated times of swims and update on all the changes in the Blue Lagoon, to make our guests entry and exit a smooth one.

Band entry example: 09:00 am red band entry, 10:30 am red band wearers will be asked to leave the pool area. 

To help our guest in deciding when they’d like to swim, we’ve created a colour-coded system for our busy and quiet times:

  • 08:30am – 12:00 midday - High capacity /busy / queues expected
  • 12:15 midday – 3:30pm – Intermediate / queues expected
  • 3:45pm – 5:00pm – Medium / steady flowing queues
  • 5:15pm – 8:30pm - Low / small queues / steady access

All other steps from our guest swimming information remain the same and opening times for later in the year, as well as all the operational measures above, remain under constant review.

We are excited that guests will be able to make the most of the pool during their stay - while maintaining the highest levels of guest safety and well-being. Don’t hesitate to get in touch if you have any questions in advance of your stay, or while you are with us at the resort.

We hope that you are looking forward to making a big splash in the Blue Lagoon! 

 

Keeping you Safe and Secure

As it has been for the last year, it is our guests’ responsibility to comply with all relevant Welsh Government regulations. This includes ‘the one household rule’, wearing face coverings in indoor areas, and strictly following social distancing at all times.

The health, safety, and wellbeing of our guests and staff remain our utmost priority. We can’t wait to welcome you back to have a great break – and have a relaxed and fun holiday at Bluestone.

 

Welsh Government Advice

 

There are different rules in place within the United Kingdom, and at Bluestone we are following measures set out by the Welsh Government (please read the Welsh Government's latest FAQs). If you're planning to visit or have a break booked with us we ask you to make yourself aware of the advice, guidance, and laws in place in Wales and to abide by them during your stay.

It is your responsibility to comply with these regulations, and if a Bluestone guest is known not to, then unfortunately they will be asked to leave the resort in order to help us to ensure the safety of our other guests and our team.

If restrictions prevent you from attending your break, please get in touch with our Reservation Team to discuss your options. These include, but are not limited to:

  • Feeling unwell/showing symptoms of Coronavirus and are self-isolating
  • Tested positive for Coronavirus and are self-isolating
  • Waiting for coronavirus test results and are self-isolating 
  • Affected by lockdown restrictions 
  • Restricted travel

If you break any of these restrictions you will be denied entry to the resort or will be asked to leave if discovered after your arrival.

 

Self-Isolating at Bluestone

Guests are not allowed to spend their allotted self-isolation at Bluestone. If you are self-isolating you will not be permitted entry to Bluestone, and we advise you to please contact our Reservations Team to discuss your options. If you attempt to come any way you will be denied entry to the resort or will be asked to leave if discovered after your arrival.

For more advice about self-isolation please see the national guidelines. 

 

Coronavirus Booking Guarantee

Our Coronavirus Booking Guarantee has been extended for all 2021 and 2022 breaks booked before the 16th July 2021, giving all our guests flexibility and peace of mind when it comes to booking a magical holiday with us. 

Find out more about how we're making sure your break is secure, here. 

 

Making future plans?

If you are interested in booking a break with us but want to know how we're adapting to the "new normal" then take a look at our Safety Information section.

We've been working hard to make Bluestone a haven of rest and relaxation, and here you can find out exactly what we've put in place to help you stay safe while enjoying a break filled with Free Range fun.

 

 

 

Book With Confidence

We don't want your holiday to cause you any headaches, so we've created the Coronavirus Booking Guarantee, which allows you to book a break, without the worry of what may happen in the future.

All breaks booked before 16th July 2021 are covered by our Coronavirus Booking Guarantee, giving you flexibility, if you have to amend, change or cancel. 

 

 

 

 

 

Get In Touch

If you couldn't find your answer here, please get in touch with our Reservations Team and they'll help you. If you're staying at the resort, please visit our contact our Guest Services team.

 

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