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Coronavirus: Guidance and Advice

 

Information and Guidance

 

Please find information, guidance, and advice regarding Bluestone's response to the Coronavirus (COVID-19) outbreak. 

This page is regularly updated with information, however is all subject to change as restrictions are announced by the Welsh Government.

 

 

Guest Updates

 

COVID-19: Bluestone is now a cashless resort and all transactions in food outlets must be paid by card only. Cash machines have also been removed from the resort.

 

Update as Welsh Government moving to alert level zero: Updated 6th August

The Welsh Government has confirmed that from Saturday 7th August 2021, Wales will be moving to alert level zero. Our utmost priority remains the health and wellbeing of our guests and staff. With COVID-19 still present across the country, we will move away gradually from COVID-19 restrictions in a cautious and careful way. We are still working through some of the detail, but we hope that the information below will help guests with upcoming stays understand some initial changes that will be in place on the resort:

Social Distancing

The easing of restrictions means you may have a personal choice as to whether you socially distance outdoors.  Welsh government advice is if a premises or venue does not require you to socially distance or wear a face-covering outdoors, you should use your own judgment as to what you do and be respectful of other people’s choices. Coronavirus (COVID-19) social distancing guidance for everyone in Wales | GOV.WALES.

As always our utmost priority is the health and wellbeing of our guests and staff and we remain determined to do everything we can to prevent the spread of COVID-19.  We may therefore require our guests to continue to socially distance or wear face coverings or both, for example when queuing indoors. We kindly ask guests to follow all instructions marked across the resort and given by members of our teams.

 

Face coverings

Face coverings will continue to be required by law in some settings in Wales, we request that guests continue to wear face coverings in indoor public areas and in close contact areas. There may also be some close contact activities where we require guests to wear a face-covering – this is for the protection of both our guests and our colleagues. All guests are strongly advised to bring a face covering with them to the resort and any activities.

Guests will no longer be required to wear face coverings when dining on the resort as this is no longer mandatory, however, guests are welcome to continue wearing face coverings in these areas if they wish. Our Food and Beverage staff will continue to wear face coverings in 'front of house' when not behind a screen.

 

Dining out

There are no longer specific requirements for licensed premises such as table service; however, we will continue to offer table service in the Farmhouse Grill.

 

Will all play areas be open?

All our outdoor and indoor play areas are open. Please continue to follow signs and any advice given by members of the Bluestone team. Coronavirus regulations will no longer give particular prominence to two-metre physical distancing, but we would like to remind guests that as we move away from the restrictions we have come to know well, please be mindful of others when enjoying our resort.

 

What will be the procedure for the Blue Lagoon?

We have received great feedback from our guests on their experience of the Blue Lagoon and believe the measures in place present a balance between our capacity and getting lots of time in the pool! You can rest assured that, as with measures across the resort, this is being kept under constant review and we will relax the entry measures further as soon as it is safe and practical to do so. You can find detailed information about processes in place within the Blue Lagoon on the main guest swimming page, here. 

 

Will all of the pool facilities be open?

The spa pool, flumes, lazy river, and water cannons will be operational however the indoor spa pool and wave machine will remain closed and will be kept under constant review. Showers will also be open for ‘post swim’. We advise all guests to follow the instructions of the helpful Bluestone Blue Lagoon team.

Will the resort start accepting cash?

No, we are now a cashless environment and this will continue.

 

Is maid service being reintroduced?

For now, we won’t be reinstating our optional daily service, however, our Guest Services Team is always on hand and happy to help should you need anything for your accommodation.

 

Will there be more availability for restaurants and activities?

We are making every effort to increase availability for our restaurants and activities. However, it is important that this is done carefully with gradual increases as soon as it is practical to do so.

 

Contacting Tracing

We will continue to collect contact information from our guests to support the test, trace, protect strategy, this will include:

 

  • The names of customers or visitors
  • A contact telephone number for each customer or visitor
  • Date of visit and arrival and departure time

 

Will there still be sanitiser in the Bluestone Village?

Yes, we will continue to provide hand sanitiser and strongly recommend that guests continue to use it.

 

 

The Well Spa

The Well Spa Thermal Rooms and infinity pool will officially reopen to guests on Saturday 7th August 2021.  The majority of thermal rooms will be open as normal including the salt room, brick sauna, Celtic slate sauna, ice room, herbal steam room, marine steam room, experience showers, hydro pool, and cafe with complimentary tea and coffee. The relaxation room will remain closed.

Thermal entry must be pre-booked. Guests who book a 50-minute treatment will have one-hour access to thermal rooms including in their experience. If they would like a longer experience in the thermal suite they can upgrade to a two-hour session.  Guest will be given towels and robes as normal and need to bring in footwear such as flip flops. If you don’t have anything suitable you can purchase footwear at reception for £2 or ideally go barefoot. You will be required to wear a mask on arrival. 

 

How can we contact Bluestone?

We’d be delighted to hear from you! As you’ll appreciate our brilliant Bluestone team are dealing with quite a few enquiries at the current time so our phone lines, in particular, can be a bit busier than normal. General inquires can be sent via private message through our official social pages, although we would encourage you to email reservations@bluestonewales.com for break changes and refunds under our Coronavirus Booking Guarantee.

Please be assured that our Reservations Teams are working through emails as quickly as possible in order of arrival date and that our Social Team will respond to any private messages as soon as they can.

 

Keeping you Safe and Secure

As it has been for the last year, it is our guests’ responsibility to comply with all relevant Welsh Government regulations. The health, safety, and wellbeing of our guests and staff remain our utmost priority. We can’t wait to welcome you back to have a great break – and have a relaxed and fun holiday at Bluestone.

 

Welsh Government advice

 

There are different rules in place within the United Kingdom, and at Bluestone, we are following measures set out by the Welsh Government (please read the Welsh Government's latest FAQs). If you're planning to visit or have a break booked with us we ask you to make yourself aware of the advice, guidance, and laws in place in Wales and to abide by them during your stay.

It is your responsibility to comply with these regulations, and if a Bluestone guest is known not to, then unfortunately they will be asked to leave the resort in order to help us to ensure the safety of our other guests and our team.

If restrictions prevent you from attending your break, please get in touch with our Reservation Team to discuss your options. These include, but are not limited to:

  • Feeling unwell/showing symptoms of Coronavirus and are self-isolating
  • Tested positive for Coronavirus and are self-isolating
  • Waiting for coronavirus test results and are self-isolating 
  • Affected by lockdown restrictions 
  • Restricted travel

If you break any of these restrictions you will be denied entry to the resort or will be asked to leave if discovered after your arrival.

 

Self-Isolating at Bluestone

Guests are not allowed to spend their allotted self-isolation at Bluestone. If you are self-isolating you will not be permitted entry to Bluestone, and we advise you to please contact our Reservations Team to discuss your options. If you attempt to come any way you will be denied entry to the resort or will be asked to leave if discovered after your arrival.

For more advice about self-isolation please see the national guidelines. 

 

Coronavirus Booking Guarantee

All guests with an arrival date up to 8th April 2022 are covered by our Coronavirus Booking Guarantee, for that extra peace of mind.

Find out more about how we're making sure your break is secure, here. 

 

Making future plans?

If you are interested in booking a break with us but want to know how we're adapting to the "new normal" then take a look at our Safety Information section.

We've been working hard to make Bluestone a haven of rest and relaxation, and here you can find out exactly what we've put in place to help you stay safe while enjoying a break filled with Free Range fun.

 

 

 

Book with confidence

We don't want your holiday to cause you any headaches, so we've created the Coronavirus Booking Guarantee, which allows you to book a break, without the worry of what may happen in the future.

All breaks booked before 16th July 2021 are covered by our Coronavirus Booking Guarantee, giving you flexibility, if you have to amend, change or cancel. 

 

 

 

 

 

Get in Touch

If you couldn't find your answer here, please get in touch with our Reservations Team and they'll help you. If you're staying at the resort, please visit our contact our Guest Services team.

 

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