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Coronavirus: Guidance and Advice

 

Information and Guidance

 

Please find information, guidance, and advice regarding Bluestone's response to the Coronavirus (COVID-19) outbreak. 

This page is regularly updated with information, however is all subject to change as restrictions are announced by the Welsh Government.

 

 

Guest Updates

 

COVID-19: Bluestone is now a cashless resort and all transactions in food outlets must be paid by card only. Cash machines have also been removed from the resort.

 

Update as per Welsh Government guidance - Friday 21 January 2022

Bluestone has welcomed today’s (21 January 2022) announcement by the First Minister for Wales that some Covid restrictions in Wales will continue to be lifted as part of the Welsh Government’s plan to move to level zero by Friday, 28th January. We are pleased to say that we will safely remove any restrictions as per the dates announced.

 

If any of the activities you booked for your stay with us were affected by the restrictions put in place, a member of our team will be in touch to ensure you can now enjoy them to the full.

 

The safety and wellbeing of all our guests and our staff remain a priority and we will continue to ensure we do all we can to make sure you enjoy your break with us. We urge you to read the Welsh Government current Covid guidelines - https://gov.wales/coronavirus - including the use of face masks, social distancing and good hand sanitising.

 

Social Distancing

The upcoming easing of restrictions means you may have a personal choice as to whether you socially distance outdoors.  Welsh government advice is that you must adhere to two meter social distancing rules in public venues and that face coverings are to be worn (unless you have a reasonable excuse not to do so) when not seated or when eating or drinking. Coronavirus (COVID-19) social distancing guidance for everyone in Wales | GOV.WALES.

We will also be limiting the capacity of our public venues to allow guests to responsibly adhere to social distancing guidelines comfortably.

As always our utmost priority is the health and wellbeing of our guests and staff and we remain determined to do everything we can to prevent the spread of COVID-19. We kindly ask guests to follow all instructions marked across the resort and given by members of our teams.

 

Face coverings

Face coverings will continue to be required by law in some settings in Wales, we request that guests continue to wear face coverings in all of our indoor venues and in close contact areas. There may also be some close contact activities where we require guests to wear a face covering – this is for the protection of both our guests and our colleagues. All guests are strongly advised to bring a face covering with them to the resort and any activities.

Guests will be required to wear face coverings when visiting our public venues on resort aside from when not seated or eating or drinking. Our Food and Beverage staff will continue to wear face coverings in 'front of house' when not behind a screen.

 

Dining out

Guests will be still required to wear a face covering when not seated or eating or drinking when visiting one of our dining outlets. The rule of six will apply when visiting regulated premises until the restrictions are eased in Wales at the end of January 2022, however this does not include children under the age of 11. Our outlets will now also be table service only as per government guidance. 

Our Food and Beverage staff will continue to wear face coverings in 'front of house' when not behind a screen.

 

Will all play areas be open?

All our outdoor and indoor play areas are open. Please continue to follow signs and any advice given by members of the Bluestone team. Face coverings will be required to enter indoor areas and we ask two meter social distancing is adhered to. 

What will be the procedure for the Blue Lagoon?

We have received great feedback from our guests on their experience of the Blue Lagoon and believe the measures in place present a balance between our capacity and getting lots of time in the pool! You can rest assured that, as with measures across the resort, this is being kept under constant review and we will relax the entry measures further as soon as it is safe and practical to do so. You can find detailed information about processes in place within the Blue Lagoon on the main guest swimming page, here. 

Will the resort start accepting cash?

No, we remain a cashless environment and this will continue.

 

Is maid service being reintroduced?

For now, we won’t be reinstating our optional daily service, however, our Guest Services Team is always on hand and happy to help should you need anything for your accommodation.

 

Will there be more availability for restaurants and activities?

We are making every effort to increase availability for our restaurants and activities. However, it is important that this is done carefully with gradual increases as soon as it is practical to do so.

 

Will there still be sanitiser in the Bluestone Village?

Yes, we will continue to provide hand sanitiser and strongly recommend that guests continue to use it.

 

 

How can we contact Bluestone?

We’d be delighted to hear from you! As you’ll appreciate our brilliant Bluestone team are dealing with quite a few enquiries at the current time so our phone lines, in particular, can be a bit busier than normal. General inquires can be sent via private message through our official social pages, although we would encourage you to email reservations@bluestonewales.com for break changes and refunds under our Coronavirus Booking Guarantee.

Please be assured that our Reservations Teams are working through emails as quickly as possible in order of arrival date and that our Social Team will respond to any private messages as soon as they can.

 

Keeping you Safe and Secure

As it has been for the last two years, it is our guests’ responsibility to comply with all relevant Welsh Government regulations. We would also encourage arriving guests to follow government advice to "flow before you go" and complete a lateral-flow test before leaving for resort. The health, safety, and wellbeing of our guests and staff remain our utmost priority. We can’t wait to welcome you back to have a great break – and have a relaxed and fun holiday at Bluestone.

 

Welsh Government advice

 

There are different rules in place within the United Kingdom, and at Bluestone, we are following measures set out by the Welsh Government (please read the Welsh Government's latest FAQs). If you're planning to visit or have a break booked with us we ask you to make yourself aware of the advice, guidance, and laws in place in Wales and to abide by them during your stay.

It is your responsibility to comply with these regulations, and if a Bluestone guest is known not to, then unfortunately they will be asked to leave the resort in order to help us to ensure the safety of our other guests and our team.

If restrictions prevent you from attending your break, please get in touch with our Reservation Team to discuss your options. These include, but are not limited to:

  • Feeling unwell/showing symptoms of Coronavirus and are self-isolating
  • Tested positive for Coronavirus and are self-isolating
  • Waiting for coronavirus test results and are self-isolating 
  • Affected by lockdown restrictions 
  • Restricted travel

If you break any of these restrictions you will be denied entry to the resort or will be asked to leave if discovered after your arrival.

 

Self-Isolating at Bluestone

Guests are not allowed to spend their allotted self-isolation at Bluestone. If you are self-isolating you will not be permitted entry to Bluestone, and we advise you to please contact our Reservations Team to discuss your options. If you attempt to come any way you will be denied entry to the resort or will be asked to leave if discovered after your arrival.

For more advice about self-isolation please see the national guidelines. 

 

Coronavirus Booking Guarantee

All guests with an arrival date up to 8th April 2022 are covered by our Coronavirus Booking Guarantee, for that extra peace of mind.

Find out more about how we're making sure your break is secure, here. 

 

Making future plans?

If you are interested in booking a break with us but want to know how we're adapting to the "new normal" then take a look at our Safety Information section.

We've been working hard to make Bluestone a haven of rest and relaxation, and here you can find out exactly what we've put in place to help you stay safe while enjoying a break filled with Free Range fun.

 

 

 

Book with confidence

We don't want your holiday to cause you any headaches, so we've created the Coronavirus Booking Guarantee, which allows you to book a break, without the worry of what may happen in the future.

All breaks booked before 16th July 2021 are covered by our Coronavirus Booking Guarantee, giving you flexibility, if you have to amend, change or cancel. 

 

 

 

 

 

Get in Touch

If you couldn't find your answer here, please get in touch with our Reservations Team and they'll help you. If you're staying at the resort, please visit our contact our Guest Services team.

 

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