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Coronavirus: Guidance and Advice

 

Information and Guidance

 

Please find information, guidance, and advice regarding Bluestone's response to the Coronavirus (COVID-19) outbreak. 

This page is regularly updated with information, however is all subject to change as restrictions are announced by the Welsh Government.

 

 

Guest Updates

 

COVID-19: Bluestone is now a cashless resort and all transactions in food outlets must be paid by card only. Cash machines have also been removed from the resort.

 

Reopening of Blue Lagoon Water Park, 1:00pm, 3rd May 2021 - Updated 30th April 2021

We are pleased to confirm that the Blue Lagoon will be reopening for guests joining us from Monday, 3rd May 2021. To give us some additional time to put necessary measures in place, the Blue Lagoon will be reopening on the 3rd of May at 1:00pm. From the 4th of May, the Blue Lagoon will be open from 8:30am to 17:45pm, daily.

We’ve been hard at work preparing the Blue Lagoon for your arrival – and there are some important changes for you to be aware of for your stay. These new measures include:

Measures in place

  • Limited entry is available every 15 minutes - this is due to reduced capacity (see below for more information)
  • Ninety-minute time slots are based on your time of arrival. There is no limit on the number of sessions for your stay.
  • Spectators will not be permitted.
  • Social distancing and enhanced cleaning will be in place throughout the facility. It is important that you follow the advice and guidance of Blue Lagoon team members at all times.
  • Please limit the number of items you bring with you on your visit. Towels and personal items must be kept in your locker which is free of charge and can be found on the poolside.
  • Please arrive already wearing your swimwear under your clothes. Showers and dryers won’t be available on exit from the pool.
  • To ensure safety is maintained in the pool the following will not be operating: Lazy River, Water Cannons, wave machine, guest showers. The indoor spa pool will operate with additional controls.
  • The Flumes will be closed when the Blue Lagoon Water Park initially opens (as per advice from the Local Authority). 

 

Blue Lagoon entry: How it will work

The Blue Lagoon will have limited availability every 15 minutes.  Once guests join the queue/arrive each guest will be given a coloured band which is required to gain entry, our queue busters will be on hand to give estimated times of swims and update on all the changes in the Blue Lagoon, to make our guests entry and exit a smooth one.

Band entry example: 09:00 am red band entry, 10:30 am red band wearers will be asked to leave the pool area. 

To help our guest in deciding when they’d like to swim, we’ve created a colour-coded system for our busy and quiet times:

  • 08:30am – 12:00 midday - High capacity /busy / queues expected
  • 12:15 midday – 3:30pm – Intermediate / queues expected
  • 3:45pm – 5:00pm – Medium / steady flowing queues
  • 5:15pm – 8:30pm - Low / small queues / steady access

All other steps from our guest swimming information remain the same and opening times for later in the year, as well as all the operational measures above, remain under constant review.

We are excited that guests will be able to make the most of the pool during their stay - while maintaining the highest levels of guest safety and well-being. Don’t hesitate to get in touch if you have any questions in advance of your stay, or while you are with us at the resort.

We hope that you are looking forward to making a big splash in the Blue Lagoon! 

 

Reopening of outdoor dining and outdoor activities  - Updated 24th April 2021

Following today’s update from the Welsh Government, we can update guests on a few changes that will take place on the resort.

Saturday, 24th April 2021:

The ‘rule of 6’ will be in place in our outdoor areas

Monday, 26th April 2021:

Outdoor Dining

Our spacious outdoor dining and drinking areas will be open at the Knight’s Tafarn, Camp Smokey, and the Serendome’s Bar-O-Meter for table service. Takeaway and lodge delivery will continue to be available. 

Knights Tafarn outdoors

  • The outdoor decking at the Tafarn will be open for food and drinks (alcoholic and soft drinks) orders. No booking is required, and all orders will be taken at the table.

Bar-O-Meter

  • A designated seating area will be open at the Bar-O-Meter for alcoholic and soft drinks. No booking is required, and all orders will be taken at the table.

Terraces

  • A designated seating area will be open at the Terraces for takeaway food and drink from the food kiosks. No booking is required.

Camp Smokey

  • Camp Smokey will be open for food and drinks (alcoholic and soft drinks). No booking is required. There will be a designated seating area and all orders will be taken at the table.

 

The Farmhouse Grill, the Tafarn, and the Oak Tree will still have the takeaway phone service available for delivery to guests' lodges.

 

Activities

Restrictions on outdoor activities will be lifted and all ages will be able to take part in the following outdoor activities, which you can book via the Plan Your Stay section (please be aware restrictions remain in place until Monday):

Sky Walk

Sky Walk Mini

High Ropes

Sky Wires

Woodland Warriors

Kayaking

Stand Up Paddleboarding

Archery

Axe Throwing

Nature Art

Safari Rangers

Outdoor Detectives

The Secret Village

Seasonal Workshop

Guided Walk

 

Blue Lagoon Water Park

We are really looking forward to continuing to reopen more of the resort, including the Blue Lagoon. We hope that this will be from the 3rd of May, but we are awaiting final confirmation on this from the Welsh Government. We will update you further as soon as possible.

We ask all our lovely guests to continue to closely follow the latest guidance from the Welsh Government, and in their own locality, before and during their stay, and of course, maintain social distancing on the resort.

 

Keeping you Safe and Secure

As it has been for the last year, it is our guests’ responsibility to comply with all relevant Welsh Government regulations. This includes ‘the one household rule’, wearing face coverings in indoor areas, and strictly following social distancing at all times.

The health, safety, and wellbeing of our guests and staff remain our utmost priority. We can’t wait to welcome you back to have a great break – and have a relaxed and fun holiday at Bluestone.

 

Welsh Government Advice

 

There are different rules in place within the United Kingdom, and at Bluestone we are following measures set out by the Welsh Government (please read the Welsh Government's latest FAQs). If you're planning to visit or have a break booked with us we ask you to make yourself aware of the advice, guidance, and laws in place in Wales and to abide by them during your stay.

It is your responsibility to comply with these regulations, and if a Bluestone guest is known not to, then unfortunately they will be asked to leave the resort in order to help us to ensure the safety of our other guests and our team.

If restrictions prevent you from attending your break, please get in touch with our Reservation Team to discuss your options. These include, but are not limited to:

  • Feeling unwell/showing symptoms of Coronavirus and are self-isolating
  • Tested positive for Coronavirus and are self-isolating
  • Waiting for coronavirus test results and are self-isolating 
  • Affected by lockdown restrictions 
  • Restricted travel

If you break any of these restrictions you will be denied entry to the resort or will be asked to leave if discovered after your arrival.

 

Self-Isolating at Bluestone

Guests are not allowed to spend their allotted self-isolation at Bluestone. If you are self-isolating you will not be permitted entry to Bluestone, and we advise you to please contact our Reservations Team to discuss your options. If you attempt to come any way you will be denied entry to the resort or will be asked to leave if discovered after your arrival.

For more advice about self-isolation please see the national guidelines. 

 

Coronavirus Booking Guarantee

Our Coronavirus Booking Guarantee has been extended for all 2021 and 2022 breaks booked before the 16th July 2021, giving all our guests flexibility and peace of mind when it comes to booking a magical holiday with us. 

Find out more about how we're making sure your break is secure, here. 

 

Making future plans?

If you are interested in booking a break with us but want to know how we're adapting to the "new normal" then take a look at our Safety Information section.

We've been working hard to make Bluestone a haven of rest and relaxation, and here you can find out exactly what we've put in place to help you stay safe while enjoying a break filled with Free Range fun.

 

 

 

Book With Confidence

We don't want your holiday to cause you any headaches, so we've created the Coronavirus Booking Guarantee, which allows you to book a break, without the worry of what may happen in the future.

All breaks booked before 16th July 2021 are covered by our Coronavirus Booking Guarantee, giving you flexibility, if you have to amend, change or cancel. 

 

 

 

 

 

Get In Touch

If you couldn't find your answer here, please get in touch with our Reservations Team and they'll help you. If you're staying at the resort, please visit our contact our Guest Services team.

 

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