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Coronavirus: Guidance and Advice

 

Information and Guidance

 

Please find information, guidance, and advice regarding Bluestone's response to the Coronavirus (COVID-19) outbreak. 

This page is regularly updated with information, however is all subject to change as restrictions are announced by the Welsh Government.

 

 

Guest Updates

Update to Guest regarding Reopening details - Updated 16th April 2021

Following the recent update from the Welsh Government around the re-opening of Leisure Centres in Wales from early May; we are currently awaiting further information on what this means for the Blue Lagoon, and we will let you know as soon as we have this.

We are pleased to confirm though, that outside dining will restart at Bluestone from the 26th of April 2021. Further details will be announced soon.

Thank you once again for your patience and understanding.

 

Details Confirmed for Reopening - Updated 1st April 2021

Following the Welsh Government's latest announcement we're pleased to confirm our lovely guests from outside Wales will be welcome to the resort from the 12th of April, as previously planned. We are so excited to see you return to the resort and join our Welsh guests who are already enjoying Free Range fun in Pembrokeshire. As always, it remains essential that all guests check and follow the guidance from the Welsh Government, as well as guidance in their own locality.

The 12th of April will also be the date we can reopen our wonderful Well Spa Retreat for a range of treatments and our gift emporiums. There's still so much for you to enjoy at Bluestone, for more information about what's currently available please check our reopening information.

As ever, thank you for your patience and understanding!

 

Activities Available from 29th March 2021 - Updated 26th March 2021

After carefully reviewing the new Welsh Government guidelines for outdoor activities issued today, we’re excited to confirm that when we reopen on Monday, we are able to offer a select list of activities.

Initially, the activities are only available for under-18s and if you decided to book any of the activities, please read the information about age limits and parent accompaniment carefully.

Activities allowed from Monday 29th March 2021

Star Catcher: 6 to 17 years (inclusive), parent to accompany 1:1 to view outside the barrier. 

Wacky Racers: 4 to 17 years (inclusive), parent to accompany 1:1 for assistance only. 

Sky Walk Mini:  3 years to under 7 years (inclusive), parent to accompany 1:1. 

Sky Wires: 8 years to 17 years (inclusive), unaccompanied session, parents can view from below. 

Woodland Warriors: 8 to 17 years (inclusive), parent to accompany 1:1 to view but unable to participate. 

Archery: 10 to 17 years (inclusive), parental supervision on a 1:1 basis to mentor but unable to take part. 

Axe Throwing: 10 to 17 years (inclusive), parental supervision on a 1:1 basis to mentor but unable to take part. 

Nature Art:  4 to 7 years (inclusive), parental supervision not required. 

4x4 Offroad Ranger: 6 to 10 years (inclusive), No parental supervision 

 

How to book 

All these activities are now available to book via Plan Your Stay, which also has all the relevant health and safety information.  

If you were already booked onto a session, and are in the correct age group, then your activity will go ahead as usual. All other activities and all adult activities will be refunded in full and you will be contacted by us directly shortly. 

For any questions or queries about the activities please get in touch with our Reservations Team via reservations@bluestonewales.com, or speak to Guest Services when you arrive at Bluestone. 

Thank you so much for your ongoing support and understanding, we can't wait to see you Monday and in the future for more Free Range fun!

 

Keeping you Safe and Secure

As it has been for the last year, it is our guests’ responsibility to comply with all relevant Welsh Government regulations. This includes ‘the one household rule’, wearing face coverings in indoor areas, and strictly following social distancing at all times.

The health, safety, and wellbeing of our guests and staff remain our utmost priority. We can’t wait to welcome you back to have a great break – and have a relaxed and fun holiday at Bluestone.

 

Welsh Government Advice

 

There are different rules in place within the United Kingdom, and at Bluestone we are following measures set out by the Welsh Government (please read the Welsh Government's latest FAQs). If you're planning to visit or have a break booked with us we ask you to make yourself aware of the advice, guidance, and laws in place in Wales and to abide by them during your stay.

It is your responsibility to comply with these regulations, and if a Bluestone guest is known not to, then unfortunately they will be asked to leave the resort in order to help us to ensure the safety of our other guests and our team.

If restrictions prevent you from attending your break, please get in touch with our Reservation Team to discuss your options. These include, but are not limited to:

  • Feeling unwell/showing symptoms of Coronavirus and are self-isolating
  • Tested positive for Coronavirus and are self-isolating
  • Waiting for coronavirus test results and are self-isolating 
  • Affected by lockdown restrictions 
  • Restricted travel

If you break any of these restrictions you will be denied entry to the resort or will be asked to leave if discovered after your arrival.

 

Self-Isolating at Bluestone

Guests are not allowed to spend their allotted self-isolation at Bluestone. If you are self-isolating you will not be permitted entry to Bluestone, and we advise you to please contact our Reservations Team to discuss your options. If you attempt to come any way you will be denied entry to the resort or will be asked to leave if discovered after your arrival.

For more advice about self-isolation please see the national guidelines. 

 

Coronavirus Booking Guarantee

Our Coronavirus Booking Guarantee has been extended for all 2021 and 2022 breaks booked before the 16th July 2021, giving all our guests flexibility and peace of mind when it comes to booking a magical holiday with us. 

Find out more about how we're making sure your break is secure, here. 

 

Making future plans?

If you are interested in booking a break with us but want to know how we're adapting to the "new normal" then take a look at our Safety Information section.

We've been working hard to make Bluestone a haven of rest and relaxation, and here you can find out exactly what we've put in place to help you stay safe while enjoying a break filled with Free Range fun.

 

 

 

Book With Confidence

We don't want your holiday to cause you any headaches, so we've created the Coronavirus Booking Guarantee, which allows you to book a break, without the worry of what may happen in the future.

All breaks booked before 16th July 2021 are covered by our Coronavirus Booking Guarantee, giving you flexibility, if you have to amend, change or cancel. 

 

 

 

 

 

Get In Touch

If you couldn't find your answer here, please get in touch with our Reservations Team and they'll help you. If you're staying at the resort, please visit our contact our Guest Services team.

 

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