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Coronavirus: Guidance and Advice

 

Information and Guidance

 

Please find information, guidance, and advice regarding Bluestone's response to the Coronavirus (COVID-19) outbreak. 

This page is regularly updated with information, though is all subject to change as restrictions are announced by the Welsh Government.

 

 

Guest Updates

 

Resort Closure Extended - Updated 8th January 2021

Thank you so much for continuing to support Bluestone during these challenging times.

In light of the Welsh Government’s latest update at lunchtime today, we have made the difficult decision to extend the temporary closure of the resort until Friday, 12th February 2021.

We have emailed guests directly affected by the closure with further information. We do hope to be able to welcome you back at another time in the future.

For guests with breaks after this date, you can rest assured that your break is fully covered by our Coronavirus Booking Guarantee. We are working to give as much certainty as possible, at a very uncertain time, and we will continue to keep you regularly updated.

We would kindly ask guests due to stay with us after the 12th February 2021 to refrain from calling the sales and reservations line for the time being to allow us to initially look after those with cancelled breaks.

Our utmost priority continues to be the health and wellbeing of our guests, staff and all those connected with the resort. We look forward to reopening Bluestone and welcoming you back to the resort as soon as it is safe and practical to do so.

If you do want to get in touch with us to discuss your break please choose the most appropriate address for your enquiry: 

General enquiries: reservations@bluestonewales.com

To change your break: breakchange@bluestonewales.com

Refund requests and enquiries: refunds@bluestonewales.com

 

Welsh Government Advice

 

It is essential our guests are aware of the advice, guidance, and laws in Wales and act accordingly. We are strictly following the measures set out by the Welsh Government (please read the Welsh Government's latest FAQs). It is our guests’ responsibility to comply with these regulations. If a Bluestone guest is known not to comply, then unfortunately they will be required to leave the resort in order to help us to ensure the safety of our other guests and team.

If you feel unwell with coronavirus symptoms, are impacted by lockdown restrictions, or any government-imposed 14-day self-isolation or restricted movement requirement coincides with your break, then please get in touch with our reservations team to discuss your options. 

 

 

 

Book With Confidence

We don't want your holiday to cause you any headaches, so we've created the Coronavirus Booking Guarantee, which allows you to book a break, without the worry of what may happen in the future.

All breaks booked before 31st March 2021 are covered by our Coronavirus Booking Guarantee, giving you flexibility, if you have to amend, change or cancel. 

 

 

 

 

 

Get In Touch

If you couldn't find your answer here, please get in touch with our Reservations Team and they'll help you. If you're staying at the resort, please visit our contact our Guest Services team.

 

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