Spa Etiquette

Whether it is your first time visiting a spa or you’re a regular visitor we want every guest to feel welcome and comfortable at the Well Spa Retreat. 

Please arrive up to 2 hours before hand to use the Spa Facilities included as part of your 50 minute treatment. Our facilities open at 9am where you’ll be greeted by our friendly reception team.

Check in
You’ll be accompanied to the consultation lounge where you will complete a lifestyle questionnaire.

Spa Footwear
We are a bare foot spa, however you are welcome to wear your own slippers/flip flops or you can purchase flip flops from the main reception for £2.

Lockers are provided and locker keys are available at no charge.

Changing Area
Change into your swimwear, and slip comfortably into your fluffy robe and spa foot wear. You’ll then be taken to the thermal suite.

Thermal Suite Tour
These facilities can be used at leisure but your spa assistant will recommend how best to utilise them and tips and hints can be found in our full online guide. All we ask is for you to respect others relaxation time during your visit.

Caffi Môr
For those who enjoy refreshments while relaxing, Caffi Môr offers complimentary tea, coffee and water, exclusively for guests relaxing at The Well Spa. Prosecco is available to purchase, if you fancy some bubbles! 

End of your Spa Journey

On completing your thermal spa experience and enjoying any booked treatments you will then head back to our reception area – our reception team will ensure that you have everything you need before re-entering reality.

If you are visiting the Well Spa Retreat for one of our express treatments please arrive 15 minutes before your booking. On arrival you will be greeted in the very same welcoming way and taken into our Cwtch area where you can relax before meeting your personal therapist. 

well spa retreat