Spa Etiquette and Advice

Whether it is your first time visiting a spa or you’re a regular visitor we want everyone to feel welcome and comfortable.

These guidelines are to help make your time in our spa the most relaxing and tranquil experience it can be.


Spa Journey



We recommend you arrive at least 15 minutes prior to your treatment, so you can complete your consultation form ready for your Spa Therapist. If you have a 60-minute treatment booked, you are entitled to complimentary access to the Thermal Suite for two hours before your treatment begins. This is a perfect way to start your spa experience, as the heat from the treatment rooms can help relax the body as well as the mind.

On arrival, you will receive a towel and robe and our receptionist will show you through to the changing area and advise you of where to go.


Spa Footwear

We are a bare-foot spa, so please feel free to bring your own flip flops/slippers. Spa flip-flops are available for purchase at £2.



Lockers are located in the changing areas for you to store your belongings and use pin entry to lock with no key.


Thermal Suite

These facilities can be used at your leisure throughout your booked session, but your spa assistant will recommend how best to utilise them, and tips and hints can be found throughout the thermal suite. All of our thermal rooms are open for you to experience, from the invigorating Hydrotherapy Pool to the warming Celtic Slate Sauna, all we ask is for you to respect other's relaxation time during your visit.


Take Care

Guests are advised to drink plenty of fluids whilst using the thermal spa experience. If you feel unwell whilst using the facility, please inform a staff member.


Respect other Guests

You play an important part in creating and maintaining the tranquillity you will find here, so to ensure everyone enjoys their experience, we ask those using the spa to be considerate of their fellow guests.

Please keep voice levels to a minimum to preserve the sense of tranquillity. Share public spaces respectfully and consider other guests with a private, safe and healthy approach.


End of your Spa Journey

On completing your 60 minute treatment, our friendly spa therapists will escort you to our meditation room. We advise that our guests complete their thermal spa experience within this candlelit and tranquil environment to completely de-stress, unwind, and reset before departing the Spa. You will then head back to our reception area, where our reception team will ensure that you have everything you need before re-entering reality.



If you are visiting the Well Spa Retreat for a treatment, please arrive 15 minutes before your booking. On arrival, you will be greeted in the very same welcoming way and taken into our Cwtch area where you can relax before meeting your personal therapist.

All our treatments are personalised to your specific needs and requirements. Each treatment includes a five minute consultation. This is a conversation between you and the therapist in the treatment room.

Our friendly therapists would be happy to help you with any queries you might have before your arrival. Get in contact

Please note that due to opening times, certain timeslots require use of the Celtic Thermal Suites 2-hours prior to your treatment. This includes treatments that occur at 4pm treatments on Sundays, Wednesdays, and Thursdays or 6:30pm on Saturdays and Tuesdays.



While you wait for your treatment enjoy a refreshing herbal tea or coffee. We have both decaffeinated and caffeinated drinks as well as fruit water and fruit. We also have Prosecco available to purchase, if you fancy some bubbles!

Please Note: Our Spa Etiquette has been created to ensure all guests get the most from their time at the Well Spa. Non-compliance with the Well Spa etiquette may result in access to the facilities being withdrawn.


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